2025 Annual Report Introduction
A Quality Focus
Quality Plan Update
This year, NMC updated its Quality Plan, mapping out our areas of focus for the coming year. The plan identifies the following key priorities:
Reducing Hospital-Acquired Conditions like pressure injuries and falls
Reducing Hospital-Acquired Infections like Urinary Tract and C. diff (Clostridioides difficile) Infections
Reducing patient readmissions, especially for conditions like CHF and COPD
Improving the patient experience with improved staff responsiveness and a cleaner hospital environment
Targeted focus and progress in these areas will improve patient outcomes, and lead to shorter hospital stays with greater patient satisfaction.
NMC Collaborates With NCSS To Implement Universal Suicide Screening Process
This year, NMC joined all 14 Vermont hospitals in implementing a new screening procedure to better identify patients who may be at risk of suicide. The Vermont Suicide Prevention Center identifies Vermont as having the highest rate of suicide in New England, with Franklin County having the highest prevalence in the state of Vermont. National statistics further show that 44% of people who die by suicide have had an Emergency Department visit in the preceding 90 days.
To help address this critical issue, Northwestern Medical Center collaborated with Northwestern Counseling & Support Services (NCSS) and the Vermont Program for Quality in Health Care (VPQHC), to implement new evidence-based screening procedures to improve how NMC’s Emergency Department identifies patients at risk for suicide.
Since the start of the universal screening process in NMC’s Emergency Department, we continue to see a significant number of patients who come for emergency care and who are at risk of suicide. Some of these patients sought care for ailments like falls, headaches or abdominal pain, but screened acutely at risk of suicide.
Rachael Capsey, Nurse Manager of NMC’s Emergency Department, said the new screening process has the potential to open a whole other side of the story when a patient presents to the Emergency Department for seemingly unrelated ailments. NMC and NCSS worked for two years to develop and implement new protocols, documentation and best practices. Prior to this program, NMC’s screening for suicide was often limited to patients who presented to the Emergency Department in mental health crisis.
Under the new approach, all patients over the age of 12 are asked standardized questions to bring potential suicide concerns to the surface. During a recent triage session, Emergency Department nurse Heather Tremblay asked the new standardized questions of a patient who was having suicidal thoughts, but those thoughts were not the reason for the Emergency visit. Heather said the patient seemed appreciative. “It took him off guard, and a look of relief crossed his face”, she said.
NMC also screens pediatric patients from the ages of 8 to 11 years old but only if they present with a mental health complaint, as is best practice.
While most patients may not be at risk of suicide, the new screening process helps identify those who are at risk, allowing care teams to implement appropriate interventions and treatment. These treatment plans may include referrals to NCSS, an integral partner in setting up this new program.
“NMC and NCSS have worked well together, and this Universal Suicide screening practice will provide additional benefits for the patients”, said Kevin King, RN. King said his work as a nurse in NMC’s ED for over 30 years led him to focus on patients’ mental health needs and in 2022 he completed his MSW and is now working as a crisis clinician for NCSS.
“I feel that screening patients for their mental health needs and having a collaborative approach with the community mental health agency makes for better outcomes and is best practice,” said King.
Tony Stevens, the Emergency Services Program Manager for NCSS agreed. “I have worked on the NCSS Crisis Team (Emergency Services Team) and managed it for the past 23 years,” he said. “Over the years, the idea of universal suicide screenings in the ED or at Triage have been discussed but there have been barriers to implementation.” Stevens said that the collaborative roll-out of the new process has allowed both NMC and NCSS to do so in an achievable way for both organizations.
The early numbers have been eye opening at NMC.
In the eight weeks following the start of the program, 251 patients were identified as having concerns around suicide or suicidal ideation and 53 were actively considering suicide. Eleven patients that presented with a medical chief complaint also disclosed that they were having suicidal thoughts while in the Emergency Department. Without the new procedures, these eleven patients may have not gotten the resources or treatment for their suicide concerns.
If you are having thoughts of suicide or have concerns about someone who may be considering suicide, please seek help by calling Northwest Counseling Support Services at 1-802-524-6554, option #1 for Crisis, or, call or text the National Suicide Prevention Hotline at 988.
Visit the Vermont Program for Quality in Health Care (VPQHC) for more information about the Vermont Emergency Department Suicide Prevention Quality Improvement Initiative.
Collaboration and Technology Help Prevent Sepsis at NMC
Once again this fiscal year, NMC focused on sepsis prevention as a key quality initiative. This attention is important because sepsis – an extreme response to infection – is the most common cause of death in US hospitals.
Work this year involved strong collaboration from the providers in the Emergency Department and the Progressive Care Unit to increase awareness of our efforts to be compliant with a bundle of treatments steps that should be taken. The national average for hospital compliance with this bundle is 60 percent and NMC aims to be well above that.
The collaboration has included using a widget in the electronic medical record to display the elements of bundle compliance, including what has been completed and what is left to do. This helps the care teams keep track of their work when patients move from one unit to another.
What is sepsis?
When bacteria gets into a person’s body, it can cause an infection such as a urinary tract infection or pneumonia. If left untreated, these infections can cause sepsis. Sepsis is the body’s extreme response to the infection and triggers a chain reaction throughout the body.
Bacterial infections cause most cases of sepsis, but they can also be the result of viral infections like the flu or COVID-19. Without timely treatment, sepsis can rapidly lead to tissue damage, organ failure, and death.
Here is a look at data about our sepsis bundle compliance with the most recent months in green to show our progress in being above the national average
Focus on Quality: Reducing Contaminations in Blood Cultures
This year, NMC’s focus on reducing contaminations in blood cultures has resulted in more consistently lower rates, lowering from 4 percent to below 1 percent – meeting the national benchmark.
What is a blood culture contamination?
Blood cultures are lab tests done by taking a blood sample, and they help figure out what might be causing an infection.
Blood culture contaminations happen when microorganisms get into the blood culture during collection or processing.
This can lead to a false-positive result, and unnecessary use of antibiotics.
Why reducing blood culture contamination rates matters
False positives have a significant clinical and economic impact to the patient and NMC.
For patients, this could mean longer hospital stays and increased use of antibiotics which creates risk of allergic reactions, drug-to-drug interactions, and antibiotic resistance.
Studies of false positives have shown that each instance contributes to an average increase in length of stay of 3.4 days and an average increase in hospital cost of $4,162 per admission.
In late 2023 and early 2024, NMC worked to standardize its collection process and we saw our rates of contamination decline. In March 2025, NMC added a significant number of new staff to the process of collecting blood cultures. We then implemented training, and with ED technicians taking on primary responsibility for blood culture collections, we have seen our rate of contamination come down to well below the benchmark!
What does this mean for NMC
Our baseline data showed that NMC was experiencing 74 contaminants annually. If current rates are maintained, NMC expects to see a reduction by at least 53 contaminants in a year. This would mean:
- 180 admission days avoided
- $220,586 of avoided cost
- Significant reduction in potential for harm from unnecessary antibiotic administration
This achievement is the result of a strong collaboration between the Laboratory, Emergency Department, and Process Improvement teams, guided by best practices from the American Society for Microbiology. Key strategies include:
- Standardized collection procedures
- Use of prepackaged collection kits
- Consistent and expanded staff training
- Implementation of SteriPath blood diversion devices
- Enhanced data tracking and feedback
- Limiting collectors to a trained core group
Hand Hygiene Focus Continues to Pay Off
In April 2025, NMC hit a 92% hand hygiene compliance score for the first time since we began measuring and tracking this key stat in May of 2021.
Looking at this graph, you can see the Hand Hygiene scores for the hospital overall in a year-over-year format, with the dotted green line of a 90 percent goal.
Patient Care
Patient Stories
Breast Cancer Awareness:
One Woman’s Journey with BRCA2
Story by Sarah Parsons West
Preventative cancer screenings such as Mammograms are a common part of annual checkups with your provider. An additional option for those at higher risks of inheriting cancer is genetic testing. NMC uses the ‘MyRisk® Heredity Cancer Test,’ supplied and supported by Myriad Genetics to provide these tests to patients.
Amanda Wilson, LICSW, the Manager of NMC’s Care Management team, was offered genetic testing during her routine annual screening due to her family history of cancer. When she received the results of the test, she learned that she was positive for the BRCA2 gene mutation.
According to the National Breast Cancer Foundation, although everyone carries BRCA genes, only a small fraction of people carry the mutated forms. Those with a BRCA mutation face increased risks of developing breast cancer, often at a younger age than the general population.
Patient Stories
Rehabilitation Road: Long and Slow
Story by Sarah Parsons West
Surviving a head-on collision offers Fairfield woman second chance at life
The results of head-on motor-vehicle collisions are often catastrophic, yet surviving such a traumatic event has prompted one woman’s profound transformation and appreciation for second chances.
In June of 2022, Suzanne “Super Suz” Seymour was driving along route 116 in Hinesburg, when a large pick-up truck with a fully loaded trailer came around a blind corner – in her lane.
“There was no time to think, no time to do much of anything. My only thought was, ‘Is this it? Is this the moment of my death? We all wonder about the moment of our death,” says Seymour, “I definitely thought this might be my time of reckoning.”
As the two vehicles collided, Seymour says she clasped the steering wheel and somehow veered enough to spin out, hitting a tree.
“I remember the impact – then pain, darkness, and quiet,” Seymour recalls. She then heard a woman’s voice, whom she now refers to as ‘the Angel,’ saying, ‘you’re going to be okay – but don’t move.’”
In that moment, she remembers thinking, “Oh my God, I survived?”
Navigating Unusual Situations, Changes and Challenges
A reflection on NMC’s Fiscal Year 2025 would be incomplete without a pause to acknowledge the efforts of the NMC team to adapt to several unusual situations. We are grateful for all the effort invested in working through them.
Hurricane Helene destroyed a manufacturing facility in North Carolina that produced 60% of the IV (intravenous) fluid used by U.S. hospitals. The resulting national shortages lasted months and disrupted normal care processes across the country. NMC’s clinical teams adjusted usage and implemented conservation techniques while NMC’s supply chain experts partnered with Ovation Health and others to maintain as strong a supply as possible until production could be resumed.
The sustainability of the University of Vermont Health Network’s Dialysis Clinic on the NMC campus came into question this year in relation to budget orders from State regulators. This service has provided life-saving care to people in Franklin County for 30 years, and with the clinic reportedly at capacity in Chittenden County, the alternative appeared to be Plattsburgh or beyond. NMC aggressively advocated for continuity of this care in our community. Fortunately, closure was averted, and dialysis service continues here on the NMC campus.
The impact of the national shortage of Radiologists and Diagnostic Imaging Techs (X-Ray, CT, MRI, ultrasound, echo, mammography, nuclear medicine, etc.) was felt in NMC’s busy Diagnostic Imaging Department this year and was complicated by changes to the department’s scheduling team. This necessitated intermittent closure of X-Ray services at the Georgia Urgent Care and disruption to patients’ schedules in other modalities at other times. We are making progress filling vacancies, have implemented scholarship programs to “grow our own,” and are expanding the scheduling team as we work though it.
Earlier this year, Oncologist Dr. Dennis Sanders shared his intention to close his private practice which had a long-standing office in St. Albans. NMC leaders and Dr. Sanders explored the potential of taking on the practice, but timelines did not align. Many of Dr. Sanders’ patients have transitioned to Oncology care at the University of Vermont Medical Center. NMC is in discussions with UVMHN about partnering to bring Oncology back to Franklin County.
The Registered Nurses at NMC voted to form a union earlier in FY’25. After the vote, NMC President and CEO Peter Wright said Administration was “committed to moving forward and shaping a positive future focused on our common mission of providing exceptional care for our community.” Emily Milman, RN, a member of the union organizing committee, said the nurses were “all deeply invested in our hospital being a good place to work and a good place to receive care.” Negotiations on a first contract are now in process.
For a number of years, NMC has been recruiting permanent, full-time providers to join Dr. Lowrey Sullivan in the practice of Obstetrics & Gynecology (in the clinic and on NMC’s Family Birth Center). We continue with part-time and locum tenens providers, as we have not seen the success in this recruitment that we have seen in other areas of our Medical Staff recruitment. This Fall, Dr. Sullivan is leaving the area to practice out of state, further amplifying the need. The NMC Board, Medical Staff, and Senior Leadership has established a task force that is working through options for a sustainable service.
As the Fiscal Year draws to a close, NMC has activated an “Incident Command” (a coordinated, intense, standardized response to a specific situation) team to provide a focused, effective approach to resolving concerns regarding particulates within surgical equipment trays. Safety has been the top priority throughout the handling of this situation and we are coordinating and collaborating with other hospitals across the country experiencing these same challenges. This issue has disrupted surgery schedules as there are instances where backup trays are not available to proceed or when reprocessing time is too extensive. NMC has implemented several improvements, including replacing some of the trays, re-examining workflows, and installing a reverse osmosis de-ionization water filtration system to achieve the scientific level of ‘critical water’ for key cleaning processes. We are bringing on a mobile unit to restore a higher level of predictability as we work through a permanent solution. We continue the work of daily review of trays and decision making focused on safety as the improvement efforts continue to reduce and avoid these contaminations in the first place.
NMC has the lowest outpatient hospital charges and second lowest charges for inpatient services according to the Green Mountain Care Board (which regulates hospital budgets and insurance premiums in Vermont. That emphasis on maintaining low costs has meant concerning financial losses for NMC and we are pressing to restore sustainability. We are working with the Green Mountain Care Board and the Agency of Human Services in partnership with the Vermont Association of Hospitals & Health Systems as the State pursues transformation of Vermont’s hospital care, including possible regionalization of services or the redirecting care. NMC is also achieving savings through the New England Collaborative Healthcare Network – a partnership of independent hospitals and care providers that NMC helped establish – to reduce costs without giving up autonomy. Through all of this work in pursuit of improved sustainability, our commitment to providing high quality care at a lower cost (our “value equation”) is unwavering.
While it is important to acknowledge these situations, it is equally important to understand that all of them are resolvable (and some resolved). Through it all, we continue to be so proud of the care provided by the NMC team. The staff and providers here at NMC continue are remarkable in the effort they invest in providing and supporting exceptional care. They have also been outstanding in the willingness to embrace change to achieve improvement. Their work draws praise from patients and appreciation from all involved every day. NMC’s history of caring for our community dates back to 1883. We fully expect to continue on our mission of exceptional care for many, many years to come.
Pet Therapy at NMC
NMC is lucky to have a team of amazing pet therapy volunteers who help the organization bring comfort to those in our care. We sat down with them to learn more about incredible impact they make and to get to know their wonderful canine companions.
Meet Michael and Lemmy, Manon and Charlie as well as Colleen and Brynn through this fun Q&A with these beloved volunteers.
NMC’s Volunteer Program Growing Strong
NMC has a team of 88 incredible volunteers who contributed a total of 16,442 hours in 2024. They help the organization be a welcoming place that is easy to navigate.
Volunteers at NMC serve as greeters at information desks in the Medical Office Building, the Cobblestone Health Commons building, the Enosburg Rehab Services facilities and at the Surgical Services Department. Volunteers also serve in the Gift Gallery, the Courtyard Café and provide courier and pet therapy services.
If you would like information about our volunteer program, or have an interest in volunteering, please call Volunteer Services Manager Katherine Winchester at 802-524-1055.
A Focus on the Patient Experience
Two groups at NMC are focused on the patient experience and finding ways to improve it: The Patient and Family Advisory Council and the Patient Experience Taskforce.
NMC’s Patient and Family Advisory Council continued its regular meetings in 2024, with updated membership. The group was first established in August 2022, and the panel now includes:
- Karrie Sweet of East Fairfield
- Robyn Klein of Highgate Center
- Winnie Wilkinson of St. Albans
- Dorothy Michelson of Milton
- Rissa Lynn Michelson of Milton
- Ben LeClair of Georgia
- Elizabeth Johnson of St. Albans
In 2025, the group learned about and provided feedback on a number of NMC initiatives, including NMC’s Patient Relations, the Green Mountain Care Board, referral processes, faith-based resources at NMC, Environmental Services, and Master Campus Planning.
If you have a topic you would like the Patient and Family Advisory Council to consider, email Director of Communications Kate Laddison at kladdison@nmcinc.org.
NMC’s Patient Experience Taskforce is comprised of physicians from many departments around the hospital and is focused on improving the patient experience.
Themes the group has discussed in 2025 include:
- Perceptions of care and why patient satisfaction is so important
- Providers as influences, including self-reflection, coaching and communication
- The ways in which culture drives outcome, including emotional intelligence, team-based thinking, shared goals and communication
NMC Nursing Creates Mission, Vision and Strategic Plan
In fiscal year 2025, NMC’s nursing team worked to develop their own mission and strategic plan to support NMC’s mission of providing exceptional healthcare for our community. The nursing mission is:
To advocate for and serve our community by providing high quality, evidence-based, collaborative care for all. The nursing vision focuses on fostering a culture where self-care is prioritized as essential to providing compassionate, high-quality patient care, empowering nurses to maintain their physical, mental and emotional well-being for sustained professional effectiveness.
Nursing’s strategic areas of focus for the 2025-2027 timeframe include:
- Improving patient communication
- Reducing pressure injuries
- Improving call-bell response time
- Ensuring appropriate catheter usage
- Using Shared Governance
- Creating opportunities for Mentorship and professional growth
- Building healthy work culture
- Using digital tools to streamline workflows, minimize administrative burden and enhance patient care
- Reducing practice variation
- Improving clinical outcomes
- Optimizing resource use through collaboration
DAISY Award Winners
Jennifer Stafford, RN
Jennifer Stafford, RN of Northwestern Medical Center was honored this year in May with The DAISY Award® For Extraordinary Nurses. The award is part of the DAISY Foundation’s programs to recognize the super-human efforts nurses perform every day. Jen was presented with this award at an event on Monday, May 12th, which took place during NMC’s Nurses Week!
The nomination submitted read: “Jennifer Stafford R.N. is truly a “rock star”. My husband was an inpatient at NMC for 2 days. When he was brought to his room from surgery, she greeted him with a smile. She was very soft spoken and gentle as she introduced herself. She immediately asked what he needed; what she could do to make him more comfortable…a pillow, blanket, ginger ale?, as well as what she could do for me. She was always available when we needed anything. We felt like he was her only patient, but we could tell she treated everyone like that. She truly loves her work.”
Max Boulerice, RN
Max Boulerice, RN of Northwestern Medical Center’s PCU was honored this year in January with The DAISY Award® For Extraordinary Nurses. The award is part of the DAISY Foundation’s programs to recognize the super-human efforts nurses perform every day. The award was presented to Max at an event on Friday, January 24th in NMC’s Courtyard Café.
The patient who nominated him said: “”…He listened to what I had to say and was compassionate, kind, understanding. He allowed me to progress at my own speed even though I know he had other patients to care for as well. He went above and beyond checking with my doctors when I had concerns and checked in on me even when I hadn’t rung the call button; sometimes even when I was not his patient! He stayed beyond his shift one night to help me… I felt seen, understood and cared for when he was my nurse.”
NMC Completes Project Upgrading CT Scanner and Enhancing Privacy
NMC upgraded their CT (Cat Scan) equipment which has enhanced the speed, quality and privacy of visiting patients. The renovation took place in the existing space and expanded the CT suite, adding two triage rooms and a new waiting area.
“This space will allow us to grow over the coming years as well as provide the space needed for our very dedicated and hard-working team to perform to the best of their ability to ensure our patients have the exceptional experience we want to offer,” said Director of Diagnostic Imaging Erica Coburn.
NMC Nursing Pathways
NMC celebrated in June this year our third group of nursing pathway students advancing to their LPN coursework at Vermont State University. Becoming an LPN is the first step in the state’s licensure training program to becoming a Registered Nurse.
Our program provides financial support, covering tuition costs and paid study hours to allow employees to keep full-time employee status with benefits at NMC while attending nursing classes.
The initiative is funded, in part, through an Agency of Human Services Grant, to support the development of sustainable Nursing Apprenticeship Pipelines. The grant was awarded to NMC along with seven other Vermont hospitals in 2023 to address Vermont’s critical nursing shortage and grow the pipeline of nurses working in Vermont.
Provider Spotlight
New Providers
Responding to community need for better access to specialty care, NMC brought on 18 new advanced practice providers and physicians in areas like OB/GYN, Orthopaedics, Emergency Medicine and more. We are fortunate to have had so many talented, passionate providers join our team!
Jonathan Baptiste, MD
Emergency Medicine
Jacqueline Bray, FNP
Urology
Stephanie Boswell-Davies, CNM
OB/GYN
Jennifer Chamberlin, DNP
Emergency Medicine
Drew Flemming, DO
Hospitalist
Hana Galletta, FNP
Urgent Care
Curtis Gauthier, PA-C
Orthopaedics
Yevgeniy “Gene” Gincherman, MD
Executive Medical Director of Acute Care Services
Alexandra George, PA-C
Orthopaedics
Mark Hamlin, MD
Anesthesia
Adam Lacayo, MD
Urgent Care
Kirsten Lanpher, PA-C
Hospitalist
Frederic Laporte, MD
Emergency Medicine
Christine Malcolm, DNP
Emergency Medicine
Alexis Messak, NP
Cardiology
Marissa Needleman, PA-C
Orthopaedics
Daria Osipchuk, MD
Emergency Medicine
Anne Stohrer, MD
OB/GYN
Hear From Our Providers
Dr. Gino Trevisani
Connecting with Patients
Dr. Benjamin Chaucer
Meeting Community Needs
Dr. Anna Royer
Practicing in Vermont
Dr. Steven Anisman
The Science of Cardiology
Dr. Carter Lindborg
Sports Medicine
Hear from orthopaedic surgeon Dr. Carter Lindborg about what he enjoys in the practice of sports medicine and orthopaedics at Northwestern Medical Center.
Dr. Allicia Imada
Upper Extremity Care
Meet Dr. Allicia Imada, an upper-extremity surgeon with the team at Northwestern Orthopaedics. Learn about Dr. Imada’s background, training and all the hand and arm conditions she treats.
Dr. Donny Khela Earns the Deogracias P. Esguerra Award
Dr. Donny Khela, a Hospitalist in Progressive Care Unit, was honored with the Deogracias “Deo” P. Esguerra, MD Service Award at NMC’s Medical Staff Appreciation event held in October.
The award was created in 2011 to honor a provider with a “passion for excellence and dedication to the patients of our community.” Its namesake, Dr. Esguerra, was known as a caring, passionate and inspirational physician who loved both the science and art of medicine.
Peter Wright, Chief Executive Officer of NMC, said, “Dr. Khela embodies everything the Deo award stands for. He is kind and caring, thoughtful, always willing to help and teach, and very approachable. I think I can safely speak for everyone when I say, this is so well deserved and was a great choice. It was an honor to be present and witness Dr. Khela’s reaction and the standing ovation that followed.”
Medical Staff Awards
Each Fall, NMC honors members of the medical staff who have reached milestone anniversaries with the hospital in five-year intervals. Med staff are recognized at a special dinner in their honor, and during the ceremony clinical awards are given out as well.
In 2024, Amy Fox, APRN of NMC’s Hospitalist team was honored with the Clinical and Cultural Excellence Award and Dr. Anna Royer of Northwestern Associates in Surgery received the Leadership Award!
Staff Engagement
NMC Continues Focus on Diversity, Equity, Inclusion and Belonging
This year, NMC focused on three key areas to cultivate an environment where our patients, community and team members all feel exceptionally cared for, welcome, seen, heard, and celebrated.
Here Buds: A Resource for Staff
Work on Resource Groups continued for the second year at NMC with the creation of an activities-based group designed to build community among staff who are new to Franklin County or to those looking to strengthen their connections with colleagues.
Called the “Here Buds,” the group meets socially on a regular basis, going for hikes, attending concerts in the park, and competing in trivia night at 14th Star.
The group is a good example of how NMC is working to be more welcoming, and foster a sense of belonging among our employees.
SOGI Data Collection
This project aims to create a consistent and respectful way for collecting data from patients about Sexual Orientation and Gender Identity (SOGI). Gathering SOGI data will help NMC evaluate the care we deliver and ensure that we are meeting our mission of providing exceptional care for our community. In order for care to be exceptional, it must be inclusive, welcoming and supportive for all people. Learning about how to create inclusive processes also helps build a strong workplace culture where LGBTQ+ employees feel valued and welcome.
NMC worked on the processes for collecting the data, provided more training to staff and created a coaching program to support the work. Work will continue into the next year with the launch of the data collection process still to come.
Culture Training
This year, NMC ran a pilot project focused on workplace culture in order to improve the sense of belonging among employees, and strengthen retention.
Other DEIB Work
In November, Chief Gagner of the Abenaki Nation of Missisquoi came to NMC to share history and information about the Abenaki, including why members have trouble trusting healthcare providers and the state of Vermont. This session helped build awareness, understanding and relationships.
In June, NMC participated in the St. Albans Pride Parade for a second year in a row.
NMC also continued to use its process for reviewing policies through the lens of equity.
Chief People Officer, Lorraine Jenne
NMC Welcomes New
Chief People Officer
Her experience grounds her in State and Federal employment and labor law, benefit and compensation design, organizational development, leadership development, coaching, and more. Lorraine also holds certifications in Diversity, Equity and Inclusion and Labor Management from Cornell University, which have been instrumental in supporting organizations in these endeavors.
Making it Clear: We Have Zero Tolerance for Workplace Violence
NMC continues to focus on the issue of workplace violence – a topic of growing concern nationally. According to the US Bureau of Labor Statistics, the healthcare and social service industries have the greatest rates of workplace violence injuries, with workers in these industries being five times more likely to be injured than other workers. This violence comes in large part from the patients we serve and the visitors who accompany them.
This fiscal year at NMC, our employees experienced more than 20 instances of violence, with the largest number of incidents happening in the Emergency Department. This data is likely lower than the actual number of occurrences. A survey of our employees in 2024 showed that although 61 staff members said they experienced a violent event, 29 said they did not report the incident. Workplace violence includes physical harm as well as verbal threats and intimidation. At times, a single patient can harm our staff multiple times in their hospital stay – a frightening and frustrating situation for all involved.
NMC is shifting toward greater recognition of workplace violence, changing from accepting these events as normal to highlighting them as unacceptable.
In November of 2024, NMC put up new signage around the organization that makes NMC’s position on workplace violence clear: We have zero tolerance for that behavior. This is a difficult issue to address, and although signage likely won’t fix the problem, it is important that NMC make a strong statement in support of our staff and a healing environment.
The messaging is one of several initiatives underway that seek to address the increase in workplace violence. We invest in having security officers on duty 24-7 and strong video surveillance of our campus. We have invested in locked units to prevent unauthorized access to sensitive areas. We have trained our entire team in de-escalation and prevention of violence and injury. At the local level, we have strong partnerships with law enforcement and the crisis team at Northwestern Counseling & Support Services. At the state level, our leaders are working directly with the States Attorney, the Department of Mental Health, and the Department of Corrections to navigate State parameters to better protect our staff while maintaining proper patient care. We will continue to involve our local legislative delegation and testify in Montpelier regarding efforts to better prevent workplace violence, particularly within healthcare. Violence against a healthcare worker is simply unacceptable and cannot be tolerated.
Internal Events Around NMC
NMC came together to celebrate and recognize a variety of fun happenings over the course of 2025. Team members wore colors to bring awareness to cancer, brought cheer during Halloween and the Holidays and took part in completing a puzzle that was an overview of the NMC campus provided by a team member.
Activities Committee Events
Our Activities Committee was busy this year hosting and participating in over 28 events that took place internally at NMC and in the community.
They helped coordinate our first ever Community Partners Trunk or Treat which brought multiple organizations together for a night of family fun, participated in three parades and organized a variety of events for team members and their families to enjoy.
The Activities Committee currently has 20 members from across the organization who come together once a month to plan and coordinate events.
High Reliability Champion Awards
Employee Recognition Banquet
5 Year Honorees
25 Year Honoree
10 Year Honorees
30 Year Honoree
15 Year Honorees
40 Year Honoree
20 Year Honoree
45 Year Honoree
Celebrating Hospital Week in May
NMC came together to celebrate hospital week which took place from May 11th-17th. Team members came together to participate in a variety of activities such as a bake sale, pet photo contest, basket fundraiser and more! To top it off all team members were entered to win a variety of prizes and were provided with a delicious BBQ by our Restaurant and Catering team.
Take a look at our pet photo contest winners and some additional photos from the week below!
Nurses Week Celebrations
This year we recognized and celebrated Nurses Week from May 6th-12th! As part of the celebration RN, LNA, MA, Tech’s and other clinical partners were nominated by their peers to receive awards. These awards recognize team members for their excellence in teamwork, efforts to support their departments, and their passion to help patients in their care.
Randy Hartman
Clinical Partner of Excellence Award
JoAnn Manahan, RN
Lifetime Achievement Award
Shannon Harvey, RN
Nursing Practice Leader Award
Amirah Tarte, RN
Community Nursing Leadership Award
Marissa McAllister, RN
Emerging Nursing Leader Award
Jessie Barron
Nursing Care Partner Award
Community Engagement
Cardiac Champ Challenge: A Wet, Windy and Wild Success!
Although the weather was wet, windy and wild, the first-ever Cardiac Champ Challenge event was a big bright spot of success.
About 150 people attended the fund-raiser which was the brainchild of the St. Albans Rotary Club, raising funds for NMC’s cardiology programs.
21 teams, each with eight members competed in short paddling races in inflatable boats at KillKare State Park.
The event raised an incredible $135,000 for heart care in our community from sponsorships and donations of every size.
“At NMC, we take care of our friends, our families and our neighbors, so it’s really personal to us,” President and CEO Peter Wright said at the awards ceremony. “It’s really hard to find the words, and it’s completely overwhelming to see everybody come together today to raise money for our cardiac program,” he said.
Top Sponsors – donating $10,000 each
AN Deringer, Inc
Med Associates, Inc / The Garibay Family
In Memory of Glady’s Mr. Rocheleau, NP, RN
Champ Challenge Results
Cardiac Champ Challenge Champions: Got Heart!
2nd Place: NMSeaworthy
3rd Place: Row Hard or Go Home
Biggest Team Fundraisers: St. Paul’s Queen of Hearts
Most Team Spirit: Franklin County Women’s Leadership Circle
Butt Litter Clean Ups Mark 10-Year Milestone
During those 8 events, 133 volunteers cleaned up over 29,000 butts, representing 1,450 packs of cigarettes.
NMC was one of the organizations volunteering at butt litter cleanups, along with the Knights of Columbus #297, Rotary Club of St. Albans, the Franklin County Senior Center, Swanton Library Camp, LEAPS Summer Camp in Richford, Coalition for Tobacco Free VT, Franklin County Stormwater, and Hey Neighbor Hey!
NMC Begins Selling Jenna’s Promise Coffee
In the fall of 2025, NMC began selling Jenna’s Promise coffee our Courtyard Cafe, a product from a Vermont-based company that is part of the Jenna’s Promise recovery community.
Jenna’s Promise provides recovery housing for women seeking treatment for substance use disorder as well as workforce development opportunities through the coffee company and a discount store.
“I love that we can offer great coffee and at the same time, support the important work that Jenna’s Promise does,” said Executive Chef Carrie Consentino.
“The Jenna’s Promise approach of longer-term treatment and skill building for sustainable employment are so needed in Vermont,” said Jonathan Billings, NMC Chief Operating Officer. “We hope this new partnership helps them continue to grow to meet the need.”
Learn more about Jenna’s Promise here: https://jennaspromise.org
NMC’s Auxiliary: Powerful Positive Support
In September of 2025, the Auxiliary donated $65,000 to NMC to purchase a new ultrasound-guided nerve block machine.
NMC is grateful to the Auxiliary for its many years of support of the hospital – we are fortunate to have such an active group of passionate people supporting our mission.
Dr. Katie Montagne of NMC’s Anesthesia Department and Wayne Hobbs, Chief Ambulatory Officer make a request for a donation to support a new ultrasound-guided nerve block machine during an Auxiliary membership meeting.
Chief Operating Officer Jonathan Billings and Auxiliary member Bonnie Evans pose with a quilt that was raffled off by the Auxiliary to raise money for their organization. The Auxiliary holds regular fundraisers at NMC, and is also supported by funds generated by the popular Gift Gallery at NMC.
Katie Shattuck, NP of NMC’s Pediatric Developmental Clinic spoke to the Auxiliary membership at a meeting in September 2025. She spoke about autism and the services that the clinic provides with developmental evaluations for children. Learn more here.
Abenaki Nation of Missisquoi Chief Brenda Gagne
Abenaki Nation Flag Raising Ceremony
Circle of Courage Youth Drummers
Abenaki Nation Flag Raising Ceremony
Community Partners Classic Golf Tournament
This year’s Community Partners Classic golf tournament raised just over $36,000 for Northwestern Counseling & Support Services and Northwestern Medical Center.
In its 17th year, the collaborative tournament was a great success with 40 teams enjoying a round of golf at the Champlain Country Club and 33 sponsors supporting the tourney.
Funds raised from the event are split between the two organizations and help support the physical and mental health of the Franklin and Grand Isle communities.
Watch this video thanking our incredible sponsors and see golf in action through photos from this year’s tourney held at the Champlain Country Club. Special thanks to Irons & Ale for the delicious food at the tournament!
First Vermont Baby of 2025 Born at NMC
On Wednesday, January 1, at 12:09 am, Tricia and Dawson Wright welcomed baby girl Evelyn Jean into their family.
The Dawsons live in Swanton, and were happy to meet their first child – who was a healthy 7 pounds, 5 ounces, measuring 20 inches long.
NMC By The Numbers
NMC Blood Drives In FY2025
Total Blood Drives Hosted
2025 Blood Drives Hosted
Total Units of Blood Donated
Units Donated Last Blood Drive
Number of Donors
Total First Time Donors
First Time Donors in 2025
Units Given by Top Donor
NMC’s Support for Our Community
NMC remains steadfast in our commitment to supporting our community through generous donations and sponsorships despite facing financial challenges and uncertainty about the future of healthcare in Vermont.
In addition to the many ways we partner with local organizations and businesses, NMC also donates to worthy causes – especially those that relate to the health and well-being of our friends and neighbors.
Just a few examples of donations we made this year included funds presented to Spectrum Youth and Family Services, the Samaritan House, Laurie’s House, and the St. Albans Pride Corps. We are also proud of our annual United Way campaign and support for Operation Happiness at the holidays.
The Samaritan House
The Samaritan House received a donation from NMC of just over $700. The funds were raised as part of a basket raffle fundraiser which was raised during a hospital week.
St. Albans Pride Corps
St. Albans Pride Corp. received a donation from NMC from funds raised during a bake sale held on hospital week. They were presented with a check for just over $600. Thank you to all our team members who participated in the bake sale. Thanks for making a difference in the lives of our patients and their families and helping us deliver exceptional care to our community!
Spectrum Youth & Family Services
NMC’s President and CEO Peter Wright and Chief Operating Officer Jonathan Billings presented a donation to Spectrum Youth and Family Services in St. Albans. This donation was in support of their 10-bed youth homeless shelter on Lake Street.
Voices Against Violence
NMC presented a $1,000 donation to Voices Against Violence. This was part of a celebration for the opening of a second shelter for survivors of domestic violence.
Haddad Subaru of St. Albans
Haddad Subaru of St. Albans donated blankets to our patients as part of the Subaru Loves to Care initiative, a partnership with the Leukemia & Lymphoma Society supporting patients facing cancer. Representatives from the dealership dropped off boxes filled with 80 warm and fuzzy blankets, shaped as hearts, to encourage messages of hope during their stay.
NMC Raises $15,000 for the United Way
This years campaign included bingo, which sent our team on a hunt for facts about United Way and their impact they have on the community. Those who participated gained an additional entry into our grand prize giveaway of a premiere reserved parking spot on campus. The winner was Stephanie Koch, our RN Clinical Educator in the Family Birth Center!
We also hosted our annual cookie sale with cookies made by Executive Chef Carrie Consentino! It raised $2,492!
Operation Happiness Stockings Success
Stewardship
NMC’s Financial Update
NMC is greatly concerned about its poor financial performance over the past decade, and about its projected future financial performance. NMC has lost over $30 million from operations in the past 10 years and is currently projected to lose money from operations in the next fiscal year. NMC has relied on stock market gains to survive; this is not a viable plan for our future.
During the same period of time, healthcare costs in Vermont have risen to unaffordable and unacceptable levels. Meaningful change is necessary, and NMC is part of the solution. NMC’s is one of the lowest cost hospitals in Vermont, significantly lower than the University of Vermont Medical Center. Patients who receive healthcare services at NMC, instead of going to the University of Vermont Medical Center, pay less in out-of-pocket costs not covered by insurance and their insurance carrier also pays less. This results in lower healthcare costs to the overall system.
Our community deserves a hospital that delivers great value. NMC defines value as high-quality healthcare services at a low cost. We are working tirelessly to improve quality and to keep costs low. We need the community’s support by choosing your local hospital as the place to receive your care.
Financial Report
*Unaudited data
NMC By The Numbers
A few stats about the care provided by NMC In FY2025
Hospital Admissions
Inpatient Lab Tests
Outpatient Lab Tests
Total Births
Urgent Care Visits
Diagnostic Imaging Tests
Specialty Practices Visits
Emergency Room Visits
Total Meals Served
Patient Meals Served
Staff and Public Meals Served
Medical Records Team Moves to Downtown St. Albans
In October 2025, NMC’s Medical Records team has moved to a new location on the third floor of the Congress & Main building in Downtown St. Albans.
Previously this department, which NMC calls Health Information Management, was located at 27 Fisher Pond Road in St. Albans. NMC is in the process of selling the building on Fisher Pond Road to the Northern Tier Centers for Health. NMC also has a long-term lease on the third floor of the building that sits on the corner of Congress and Main Streets. Some of that third floor space had not been used, and so the move into that NMC-leased space made financial sense.
If you need access to your medical records, please call their office at 802-524-1060. Calling first will help the team assist you with your request. Their office hours are Monday through Friday from 8 am to 4 pm, and they can also be reached by email at HIM@nmcinc.org.
Specialty Practices Moving into the Cobblestone Building
In July, NMC’s Endocrinology practice moved to the second floor of the Cobblestone Health Commons Building at the back of the hospital campus.
Previously Endocrinology services were provided in the Medical Office Building (MOB). The move to Cobblestone gave the practice more room, and freed up space in the MOB for the growing practices of Urgent Care and Orthopaedics.
Growth is fueling the moves of other practices as well, and NMC spent time in fiscal year 2025 planning for the relocation of Northwester Ear, Nose and Throat as well as Northwestern Urology.
There is community need for more capacity in the ENT and Urology specialties and the move to the second floor of Cobblestone offers more exam rooms for each practice, increasing efficiency of operation, and access for patients.
Enosburg Physical Therapy and Rehabilitation
NMC expanded its Enosburg Physical Therapy and Rehabilitation services to a larger, and newly-renovated space in the upper level of 44 Center St. in Enosburg Falls where NMC has provided services for more than 25 years.
Previously, the rehab gym and treatment rooms on the lower level of the same location were undersized for the needs of the local community. Limitations restricted the number of patients scheduled for treatment on a given day and meant that administrative supplies and equipment storage intruded on patient care areas.
The renovated larger and brighter space allows more therapists to comfortably treat patients on a regular five-day-per-week schedule. Larger private treatment rooms also make patients more comfortable, and staff no longer need to shuffle equipment around the rooms to make space during every visit.
In Georgia, NMC was able to expand services with the addition in August of Maria Thibault, PT-ATC to the team there. Maria has had a long career in Physical Therapy with more than three decades focused on Sports and Orthopedic rehabilitation, with experience in helping people recover from concussion, and working with people who have Hypermobility Syndrome, Postural orthostatic tachycardia syndrome (POTS), and Ehlers Danlos syndrome (EDS).
Maria spent most of her career in private practice with a focus on college athletes and many of her patients followed her to NMC’s clinic. Her specialties allow NMC to draw in patients who typically may have sought care in the Burlington area.
King’s Daughters’ Home Donates $1 million for NMC Healthcare Education
This year, NMC accepted a $1 million donation to the hospital to support the hospital’s scholarship programs.
“This is an incredibly generous gift and one that will have lasting impact,” said Peter J. Wright, FACHE, President and CEO of NMC. “Recruitment and retention has been a focus of NMC for years, and supporting community members as they look to start a career in healthcare is a win-win. It builds a stronger Vermont workforce, and strengthens the hospital.”
NMC will use the donation to strengthen existing scholarship programs and build new ones to attract and retain healthcare workers to combat the national trend of declining interest in the healthcare profession.
A Message from the King’s Daughters’ Home
The King’s Daughters’ Home was founded in St. Albans in 1925. The stated mission of our organization has been to provide a home environment for women in need of medical, nutritional, social and spiritual assistance.
After carrying out that mission for 100 years, it is fitting that we at King’s Daughters’ Home have opted to continue our mission into the future by creating a fund which will provide financial aid and support for the employees of Northwestern Medical Center who wish to advance themselves through continuing education.
We are pleased and proud to know that because of King’s Daughters’ Home, our community will be well served by Northwestern Medical Center through the advancement of nursing and other specialized occupations at the hospital.
It is the hope of King’s Daughters’ Home that our financial contribution will be of valuable assistance in enabling Northwestern Medical Center to continue providing outstanding and compassionate care to the patients it serves.
On behalf of our Board,
Donald A. Wells, President
King’s Daughters’ Home
Board of Directors
The 2025 Annual Run/Walk for Jim
This year’s Run/Walk for Jim was held at the Hard’Ack Recreation Area for the first time. The new location offered a course through the woods for adult runners, and a great space for the kids races, too. Although a thunderstorm ended the race early, the event was a huge success, raising $18,000 for the Jim Bashaw Cancer and Catastrophic Illness Fund.
Nucar Donation to the Bashaw Fund
During Breast Cancer Awareness Month, Nucar Automall of St. Albans raised an incredible $16,000 in support of the Jim Bashaw Cancer and Catastrophic Illness Fund.
The Jim Bashaw Cancer and Catastrophic Illness Fund provides financial assistance to people in Franklin and Grand Isle counties who are struggling with cancer or a catastrophic illness. NMC is proud to partner in distributing these funds of hope. Read more on our website.
Run/Walk for Jim Raises $18,000 for the Fund
In the spring, the 26th Annual Run/Walk for Jim was hosted in a new location from previous year, at Hard’ack. The turnout at Hard’ack was a great success and raised $18,000 in support of the Jim Bashaw Cancer and Catastrophic Illness Fund. Read more on our website.
Recognition and Milestones
Edward J. Tyler, III Honored with
NMC’s Community Service Award
NMC’s Board of Directors recently honored Edward J. Tyler, known as Ted, as the recipient of NMC’s 2025 Community Service Award in recognition of his broad and sustained community service to the northwestern Vermont region.
The award was presented by Lawrence Bruce, an Incorporators Member and Member of the Bylaws Committee and CEO Peter J. Wright, FACHE. “It is a pleasure and an honor to present our Community Service Award to Ted Tyler,” Larry said, calling Ted a mentor who had a big influence on him as they worked together at Ted’s law firm.
2025 Board of Directors
Barb Toof
President
Corey Parent
Vice President
Erin Creley
Secretary
Karen Rocheleau
Treasurer
Anna Royer, MD
Medical Staff President
John Casavant
Past President
Coleen Bruyette
Member
Vaughn Comeau
Member
Brittany Greene
Member
Jake Holzscheiter
Member
Meredith Roberts, RN, BSN, MSN, PhD
Member
Gregory Sargent
Member
Senior Leadership Team
Jonathan Billings, FACHE, Vice President and Chief Operating Officer
Stephanie Breault, Vice President and Chief Financial Officer
Michelle Buck, DPN, RN, FACHE, Vice President and Chief Nursing Officer
Wayne Hobbs, Vice President and Chief Ambulatory Officer
Lorraine Jenne, Vice President and Chief People Officer
John Minadeo, MD, Vice President and Chief Medical Quality Officer
Medical Executive Team
Medical Executive Committee
Anna Royer, MD, President of the Medical Staff
Katie Montagne, MD, Vice President
Colleen Moran, MD, Secretary
Rajvinder Khela, MD, Immediate Past President
Christopher Williams, MD, Chief of Emergency Service
Steven Anisman, MD, Chief of Medicine Service
Kahren Aydinyan, DO, Chief of Surgical Service
Katherine Shattuck, PNP, Chief of OBGYN & Pediatric Service
Judy Fingergut, MD, Member at Large
Lucas Carter, PA, APP Member at Large
NMC Medical Directors
Khalid Alsabban, MD, Medical Director, Radiology
Gene Gincherman, MD, Executive Medical Director of Acute Care Services
Tracy Hagerty, MD, Medical Director, Cardiology
Marc Kutler, MD, Medical Director, Emergency and Medical Director, Urgent Care
Katie Montagne, MD, Medical Director, Anesthesia
Colleen Moran, MD, Medical Director, Medical Specialties and Medical Director, Inpatient Pediatrics
Haitham Nsour, MD, Medical Director, Pulmonology/Sleep
Lowrey Sullivan, MD, Medical Director, OBGYN/FBC
Thomas Suppan, MD, Medical Director, Laboratory Services
Gino Trevisani, MD, Medical Director, Surgical Specialties
Leadership List
Manager of Clinical Informatics
Adam Thompson
Manager of Facilities
Alisha Sawyer
Manager of Organizational Dev
Amanda Wilson
Manager of Care Management
Anna Gabaree
Director FBC
Anneke Merritt
Director of Performance Improvement
Bobbie Billado
Clinical Practice Manager
Carrie Consentino
Manager of Food Service
Chris Sheldon
Director of Information Systems
Christopher Bouchard
Manager of Environmental Services
Chelsea Mulheron
Clinical Practice Manager
Courtney Leduc
Director of Emergency Services
Danielle Boudro
Director of PCU
David Blin
Director Laboratory Services
Erica Coburn
Director of Diagnostic Imaging
Florence Emch
Clinical Practice Manager
George Gattullo
Director of Facilities/ Support Services
Jennifer Howrigan
Controller
Jessica Aboelezz
Director of Pharmacy
Jessica Frost
Manager of Population Health
Jill Torrey
Outpatient Clinic Manager
Katharine Laddison
Director of Communications
Katherine Winchester
Manager of Volunteer Services
Kelly Campbell
Director of Professional and Organizational Development
Kevin Melo
Director of Quality
Kristy Cushing
Director of Operations
Megan Smith
Director of Revenue Cycle/ Privacy Officer
Michele Huddleston
Risk Manager
Patrick Lennon
Decision Support and Budget Manager
Rachael Capsey
Nurse Manager, ED
Sarah Nielsen
Clinical Practice Manager
Shawn Smith
Safety, Security and Emergency Preparedness Manager
Stephanie Shuford
OR Manager
Susan Couture
Director Surgical Services
Vinnie Jiwatram
Manager of Materials Management
Team Member Leadership Group
Nicole Albarelli, RN
Shift Administrator Nursing Administration
Susan Casavant, OT
Rehab Services – OT
Emiley Ledoux, MA
Cardiology / Pulmonology
Robyn LaRose
Patient Access Lead, Patient Access
Josiah Mallette
Food Service Worker, Restaurant and Catering
Amanda Miner, MA
Urgent Care
Patient Care Tech, PCU
Katelyn Rea, RT
Respiratory Therapy
Danielle Scott, RN
ENT
Therese Tucker
Payor Credentialing Specialist – Patient Finance
Meghan Voelsing
EVS Tech – Environmental Services
Peter J. Wright
President and Chief Executive Officer / Executive Sponsor
Lorraine Jenne
Vice President, Chief People Officer
NMC Auxiliary Board Members
Maris Rock
President
Pat King
Vice President
Judy Nasca
Recording Secretary
Linda Rowden
Treasurer
Andrea Wells
Corresponding Secretary
Katherine Winchester
Hospital Liaison
Auxiliary Chairs
Katherine Winchester
Gift Gallery Manager
Jeannette Warn
Hospitality & Fundraising Chair
Maris Rock
Membership
Fran Beauchemin
Nominating
Bev LeClair
Sunshine Cards
All Board Members
Parliamentarian/Bylaws
Kate Laddison
Program and Publicity
Board of Incorporators
Janis Appel
Judy Ashley
Lorne Babb, MD
Reginald Beliveau
Leon Berthiaume
Robert Bessette
Jacqueline Brosseau-Cyr
Lawrence Bruce
Dawn Bugbee
John Casavant
Jane Catton
Vaughn Comeau
Coleen Bruyette
Michael Corrigan, MD
Erin Creley
David and Erica Debellis
Christopher Dermody
Rich & Tasha Dickinson
Grace Dickinson-Branon, MD
Catherine Dimitruk
David Ducham
Jeffrey Eaton
Thomas Gallagher
Elizabeth Gamache
Valdemar and Bridget Garibay
Nilda Gonnella-French
John Gorton
Matthew Habedank
Nicholas Hadden
Joe Halko
John and Lisa Hango
Hector Hill
Jacqui Hood
Bridget Howrigan Rivet
Carrie Johnson
Paula Kane
Celeste Kane-Stebbins
Kathleen Keenan
Betsy Liley
Sally Lindberg
Deborah Loughlin
Adam Luneau
David Mahoney
James Manahan
JoAnn Manahan
Kevin Manahan
Steve Marshall
Janet and Michael McCarthy
Mike McCarthy
Sheri Moore
Dr. Joseph and Judy Nasca
Corey Parent
Pamela Parsons
Kristin Prior
William Roberts, MD
Meredith Roberts, RN, PhD
Karyn Rocheleau
Marietta Scholten, MD
Sherry Scott
Tami St. Marie
Stephen Stata
Barbara Toof
Dr. Frank and Judy Zsoldos
Gifts from Our Community: Annual Donors
Individuals
Dr. Adam Kunin
Amy Irish
Ann White
Anthony Stevens
Charles Dimitui
Dr. Chip and Mary Chiappinelli
Chris Hariegel
Cynthia Choiniere
Dan Petherbridge
Daniel Thompson
David Ducham
David Knightes
Derek Hoy
Devin Quinlan
Dr. Joseph and Judy Nasca
Dr. Frank and Judy Zsoldos
Gary Gilmond
Gregory and Dale Brown
Heather Streeter
James Dickmann
James Hill
Jessica Aboelezz
Jessica Boutin
Jill Bowen
John Chesarek
John Eldridge
John Newton
John and Lisa Hango
Jonathan & Marilyn Billings
Judge A. Gregory Rainville
Karen Capsey
Kathy Tabor
Kurt Hansbury
Kyle Magnuson
Kyle Thorne
Laura Bellstrom
Lawrence Bruce
Leo Chaplin
Maris Rock
Mary Ann McDermott
Marylou Zakrzewski
Michael Tuttle
Michelle Cioffi
Nicholas Hadden
Patricia King
Dr. Paul and Kristin Newton
Peter Wright
Randall Pratt
Rene Meilleur
Dr. Robert Zelazo
Robert and Karin Berno
Ronald Anstey
Ruth Cronin
Ryan and Kevin Hamel
Shari Bashaw
Steve Bourgeois
Susan Bruce
Thomas Roby
Tina Mueller
Valdemar and Bridget Garibay
Businesses & Organizations
Acrisure
A.N. Deringer, Inc.
Bellows Free Academy Student Activities
Casella Waste Systems, Inc.
CBA Blue
Coca-Cola Beverages Northeast
Connor Contracting, Inc.
Consolidated Communications
Corporate Outfitters Inc.
Cross Consulting Engineers PC
Dickinson & Branon Dental Care
Driven Marketing Solutions
E4H
Grizzly Graphix
Handy Toyota / Handy Chevrolet
Hannaford Community Bag Program
Heald Funeral Home
Jeff’s Maine Seafood
Joseph Architects
Kinney Drugs Foundation
Kissane Associates
Kittell Branagan & Sargent
Let’s Lead LLC
M&T Bank
Maple Capital Management
McSoley McCoy & Co.
Missisquoi Valley Union High School Student Activities
NCSS
Netsmart Technologies
New England Air Systems
Northeast Delta Dental
Northwestern Medical Center Auxiliary
Nucar Automall of St. Albans
Open Approach
Peoples Trust Company
Primmer Piper Eggleston & Cramer
QHR Health dba Ovation Healthcare
Rotary Club of St. Albans
St. Albans Duplicate Bridge Club
Stewarts Shops
Sticks & Stuff
Stone’s Auto Repair
Suncrest Health Care Communities
Tenth Crow Creative
Teknor Apex
The Richards Group
The Tyler Place
Union Bank
Usherwood Office Technology
Versatile
VNA & Hospice of the Southwest Region
In Memory Of
Amy Biggie-Ward
David Ducham
Bonnie Mayhew
In Memory of Ken Fairchild
Dawn Fairchild
Donald Davison
Douglas and Mary-Jane Huntley
Helen Ellsworth
Jean Fairchild
Dr. John and Paula Johnson
Kathleen Keenan
Loretta Pigeon
Sandra Benjamin
Susan Wright
Carol Streeter
In Memory of Richard Michael “Dick” Bashaw
Bridget Howrigan Rivet
Dr. Chip and Mary Chiapinelli
Clyde and Carol Yarnell
Donald Davison
Frank Short
Glenda Harbison
Handy Toyota / Handy Chevrolet
John and Mary Schreindorfer
Maris Rock
Matt Cioffi
Paula Johnson
Peter Fyles
Rachel Yandow
Shari Bashaw
Kathy Considine
Victorine Jacques
Albin Voegele
Graham Pickard
Kathleen Evans
Michael Gingras
Rachel Bourdeau-Yandow
Timothy Bates
Barbara Toof
William Cain
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ENGLISH
Northwestern Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Northwestern Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Attention: You have the right to an interpreter at no cost to you.
Northwestern Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Amanda Wilson, Manager of NMC’s Care Management Department at 802-524-1001.
If you believe that Northwestern Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with NMC’s Compliance Officer: Alisha Sawyer, 133 Fairfield Street, St. Albans, VT, 0578, nmccompliance@alertline.com or 1-800-340-5877. If you need help filing a grievance, Alisha Sawyer is available to help you. If you would like to submit a complaint to NMC about these services or any other services, contact our Patient Relations Department by email at patientrelations@nmcinc.org.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Español (Spanish)
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Northwestern Medical Center cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Northwestern Medical Center no excluye a las personas ni las trata de forma diferente debido a su origen étnico, color, nacionalidad, edad, discapacidad o sexo.
Northwestern Medical Center :
- Proporciona asistencia y servicios gratuitos a las personas con discapacidades para que se comuniquen de manera eficaz con nosotros, como los siguientes:
- Intérpretes de lenguaje de señas capacitados.
- Información escrita en otros formatos (letra grande, audio, formatos electrónicos accesibles, otros formatos).
- Proporciona servicios lingüísticos gratuitos a personas cuya lengua materna no es el inglés, como los siguientes:
- Intérpretes capacitados.
- Información escrita en otros idiomas.
Si necesita recibir estos servicios, comuníquese con Jamie Pinkham.
Si considera que Northwestern Medical Center no le proporcionó estos servicios o lo discriminó de otra manera por motivos de origen étnico, color, nacionalidad, edad, discapacidad o sexo, puede presentar un reclamo a la siguiente persona: Jamie Pinkham – Manager of Care Management, 133 Fairfield Street, St.Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Puede presentar el reclamo en persona o por correo postal, fax o correo electrónico. Si necesita ayuda para hacerlo, réclamation Jamie Pinkham – Manager of Care Management está a su disposición para brindársela. También puede presentar un reclamo de derechos civiles ante la Office for Civil Rights (Oficina de Derechos Civiles) del Department of Health and Human Services (Departamento de Salud y Servicios Humanos) de EE. UU. de manera electrónica a través de Office for Civil Rights Complaint Portal, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, o bien, por correo postal a la siguiente dirección o por teléfono a los números que figuran a continuación:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
繁體中文(Chinese)
注意：如果您使用繁體中文，您可以免費獲得語言援助服務
Northwestern Medical Center 遵守適用的聯邦民權法律規定、不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。NMC 不因種族、膚色、民族血統、年齡、殘障或性別而排斥任何人或以不同的方式對待他們。
NMC:
- 向殘障人士免費提供各種援助和服務、以幫助他們與我們進行有效溝通、如：
- 合格的手語翻譯員
- 以其他格式提供的書面資訊（大號字體、音訊、無障礙電子格式、其他格式）
- 向母語非英語的人員免費提供各種語言服務，如：
- 合格的翻譯員
- 以其他語言書寫的資訊
如果您需要此類服務，請聯絡 Jamie Pinkham.
如果您認為 Northwestern Medical Center 未能提供此類服務或者因種族、膚色、民族血統、年齡、殘障或性別而透過其他方式歧視您，您可以向 Jamie Pinkham – Manager of Care Management 提交投訴，郵寄地址為133 Fairfield Street, St.Albans, VT, 05401，電話號碼為 802-524-5911、TTY（聽障專線）號碼為 800-253-0191，傳真為，電子信箱為 jpinkham@nmcinc.org。您可以親自提交投訴，或者以郵寄、傳真或電郵的方式提交投訴。如果您在提交投訴方面需要幫助，Jamie Pinkham – Manager of Care Management 可以幫助您。 您還可以向 U.S. Department of Health and Human Services（美國衛生及公共服務部）的 Office for Civil Rights（民權辦公室）提交民權投訴，透過 Office for Civil Rights Complaint Portal 以電子方式投訴：https://ocrportal.hhs.gov/ocr/portal/lobby.jsf，或者透過郵寄或電話的方式投訴：
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019、800-537-7697 (TDD)（聾人用電信設備）
Tiếng Việt (Vietnamese)
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-877-696-6775.
Northwestern Medical Center tuân thủ luật dân quyền hiện hành của Liên bang và không phân biệt đối xử dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính. NMC không loại trừ mọi người hoặc đối xử với họ khác biệt vì chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính.
NMC:
- Cung cấp dịch vụ hỗ trợ miễn phí cho những người khuyết tật để giao tiếp với chúng tôi có hiệu quả, như:
- Thông dịch viên ngôn ngữ ký hiệu đủ năng lực
- Thông tin bằng văn bản ở các định dạng khác (chữ in lớn, âm thanh, định dạng điện tử có thể tiếp cận, các định dạng khác)
- Cung cấp miễn phí các dịch vụ ngôn ngữ cho những người có ngôn ngữ chính không phải là tiếng Anh, như:
- Thông dịch viên đủ năng lực
- Thông tin được trình bày bằng ngôn ngữ khác
Nếu bạn cần những dịch vụ này, hãy liên hệ Jamie Pinkham.
Nếu bạn tin rằng Northwestern Medical Center không cung cấp những dịch vụ này hoặc phân biệt đối xử theo cách khác dựa trên chủng tộc, màu da, nguồn gốc quốc gia, độ tuổi, khuyết tật, hoặc giới tính, bạn có thể nộp đơn khiếu nại với: Jamie Pinkham – Manager of Care Management, 133 Fairfield Street, St.Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Bạn có thể trực tiếp nộp đơn khiếu nại hoặc gửi qua đường bưu điện, chuyển fax, hoặc email. Nếu bạn cần trợ giúp nộp đơn khiếu nại, Jamie Pinkham – Manager of Care Management, sẵn sàng giúp bạn. Bạn cũng có thể nộp đơn khiếu nại về dân quyền lên U.S. Department of Health and Human Services (Bộ Y Tế và Dịch Vụ Nhân Sinh Hoa Kỳ), Office for Civil Rights (Văn Phòng Dân Quyền) bằng hình thức điện tử qua Office for Civil Rights Complaint Portal, có trên trang https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, hoặc qua đường bưu điện hoặc bằng điện thoại tại:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
한국어 (Korean)
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.
Northwestern Medical Center 관련 연방 공민권법을 준수하며 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 차별하지 않습니다. NMC은(는) 인종, 피부색, 출신 국가, 연령, 장애 또는 성별을 이유로 누군가를 배제하거나 다른 방식으로 대우하지 않습니다.
NMC:
- 장애인들이 저희와 효과적으로 의사소통할 수 있도록 다음과 같은 무료 지원과 서비스를 제공합니다.
- 자격있는 수화 통역자
- 다른 형식의 서면 정보(큰 활자, 음성, 사용 가능한 전자 형식, 기타 형식)
- 주로 사용하는 언어가 영어가 아닌 이들에게는 다음과 같은 무료 언어 서비스를 제공합니다.
- 자격있는 통역자
- 다른 언어로 작성된 서면 정보
이러한 서비스가 필요하면 Jamie Pinkham에게 문의하십시오. 노스 웨스턴 메디컬 센터가 인종, 피부색, 출신 국가, 연령, 장애 또는 성별에 따라 이러한 서비스를 제공하지 못하거나 차별을 당했다고 생각되는 경우 Jamie Pinkham – 케어 매니지먼트 매니저 , 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. 직접 또는 우편, 팩스 또는 이메일로 신고 할 수 있습니다. 불만 사항을 제기하는 데 도움이 필요하면 Jamie Pinkham – 케어 매니지먼트 매니저가 귀하를 도와 드릴 것입니다. 귀하는 미국 보건 복지부 민권 사무소에 민권 침해 신고서 (https://ocrportal.hhs.gov/ocr/portal/lobby)를 통해 전자 민원을 제출할 수 있습니다. .jsf 또는 우편 또는 전화로.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.
Northwestern Medical Center sa mga naaangkop na Pampederal na batas sa karapatang sibil at hindi nandidiskrimina batay sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian. Ang NMC ay hindi nagtatangi ng mga tao o hindi nagpapakita ng ibang pakikitungo dahil sa lahi, kulay, bansang pinagmulan, edad, kapansanan o kasarian.
Ang NMC ay:
- Nagbibigay ng mga libreng tulong at serbisyo sa mga taong may kapansanan upang mahusay silang makipag-ugnayan sa amin, gaya ng:
- Mga kwalipikadong interpreter ng sign language
- Nakasulat na impormasyon sa iba pang mga format (malaking print, audio, mga naa-access na electronic na format, iba pang mga format)
- Nagbibigay ng mga libreng serbisyo sa wika sa mga taong hindi Ingles ang pangunahing wika, gaya ng:
- Mga kwalipikadong interpreter
- Impormasyong nakasulat sa iba pang mga wika
Kung kailangan mo ng mga serbisyong ito, makipag-ugnayan sa Jamie Pinkham.
Kung naniniwala ka na Northwestern Medical Center ay nabigo upang magbigay ng mga serbisyo o discriminated sa ibang paraan sa batayan ng lahi, kulay, bansang pinagmulan, edad, kapansanan, o kasarian, maaari kang magsampa ng karaingan sa: Jamie Pinkham – Manager of Management Care , 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Maaari kang magsampa ng karaingan sa tao o sa pamamagitan ng koreo, fax, o email. Kung kailangan mo ng tulong sa pag-file ng reklamo, Jamie Pinkham – Manager of Care Management ay magagamit upang makatulong sa iyo. Maaari mo ring magsampa ng civil complaint karapatan sa US Department of Health and Human Services, Office for Civil Rights, sa elektronikong paraan sa pamamagitan ng Office for Civil Rights Complaint Portal, na makukuha sa https://ocrportal.hhs.gov/ocr/portal/lobby .jsf, o sa pamamagitan ng koreo o telepono sa:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Русский (Russian)
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.
Northwestern Medical Center соблюдает применимое федеральное законодательство в области гражданских прав и не допускает дискриминации по признакам расы, цвета кожи, национальной принадлежности, возраста, инвалидности или пола. NMC не исключает людей и не относится к ним по-разному из-за расы, цвета кожи, национальной принадлежности, возраста, инвалидности или пола.
NMC:
- Для эффективного взаимодействия предоставляет безвозмездную помощь и оказывает услуги людям с ограниченными возможностями, а именно:
- услуги квалифицированных сурдопереводчиков;
- письменную информацию в других форматах (крупный шрифт, аудио формат, доступные электронные форматы, прочие форматы).
- Предоставляет бесплатные услуги перевода людям, для которых английский не является основным языком, а именно:
- услуги квалифицированных переводчиков;
- письменную информацию на других языках.
Если вам нужны эти услуги, обратитесь к Саре Джемли.
Если вы считаете, что Северо-западный медицинский центр не смог предоставить эти услуги или подвергся другой дискриминации по признаку расы, цвета кожи, национального происхождения, возраста, инвалидности или пола, вы можете подать жалобу в отношении: Сары Джемли – , 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Вы можете подать жалобу лично или по почте, факсу или электронной почте. Если вам нужна помощь в подаче жалобы, Сара Джемли (Jamie Pinkham) – менеджер по уходу за пациентами поможет вам. Вы также можете подать жалобу о нарушении гражданских прав в Департамент здравоохранения и социальных служб США, Управление по гражданским правам, в электронном виде через портал для подачи жалоб в отношении гражданских прав, доступный по адресу https://ocrportal.hhs.gov/ocr/portal/lobby .jsf, или по почте или по телефону:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
العربية (Arabic)
تنبيه: إذا كنت تتحدث الإسبانية ، فلديك خدمات مساعدة لغوية مجانية.
يتوافق مركز Northwestern Medical Center مع قوانين الحقوق المدنية الفيدرالية المعمول بها ولا يميز على أساس العرق أو اللون أو الجنسية أو العمر أو الإعاقة أو الجنس. لا يستبعد مركز نورث وسترن الطبي الناس أو يعاملهم بشكل مختلف بسبب العرق أو اللون أو الجنسية أو العمر أو الإعاقة أو النس.
المركز الطبي الشمالي الغربي:
- يوفر المساعدة والخدمات المجانية للأشخاص ذوي الإعاقة للتواصل معنا بشكل فعال ، مثل ما يلي:
- تدريب مترجمي لغة الإشارة.
- المعلومات المكتوبة بتنسيقات أخرى (طباعة كبيرة ، صوت ، تنسيقات إلكترونية يمكن الوصول إليها ، تنسيقات أخرى).
- يوفر خدمات لغة مجانية للأشخاص الذين ليست لغتهم الأم هي الإنجليزية ، مثل ما يلي:
- المترجمين الفوريين المدربين.
- معلومات مكتوبة بلغات أخرى.
إذا كنت بحاجة إلى تلقي هذه الخدمات ، فاتصل بـ Jamie Pinkham.
إذا كنت تعتقد أن Northwestern Medical Center لم يقدم هذه الخدمات أو تميز ضدك بأي طريقة أخرى على أساس العرق أو اللون أو الجنسية أو العمر أو الإعاقة أو الجنس ، فيمكنك تقديم شكوى إلى الشخص التالي: Jamie Pinkham -Manager of Care Management, 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191 ، jpinkham@nmcinc.org. يمكنك تقديم المطالبة شخصيا أو عن طريق البريد أو الفاكس أو البريد الإلكتروني. إذا كنت بحاجة إلى مساعدة للقيام بذلك ، فستطلب من جان سودر – مدير إدارة الرعاية – تحت تصرفك تقديم ذلك. يمكنك أيضًا تقديم مطالبة بالحقوق المدنية لدى مكتب الحقوق المدنية التابع لوزارة الصحة والخدمات الإنسانية الأمريكية. U.S. إلكترونيًا عبر بوابة شكاوى مكتب الحقوق المدنية ، وهي متاحة على الموقع https://ocrportal.hhs.gov/ocr/portal/lobby.jsf ، أو بالبريد على العنوان التالي أو عبر الهاتف على الأرقام المدرجة أدناه:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Kreyòl Ayisyen (Haitian Creole)
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou.
Northwestern Medical Center konfòm ak lwa sou dwa sivil Federal ki aplikab yo e li pa fè diskriminasyon sou baz ras, koulè, peyi orijin, laj, enfimite oswa sèks. NMC pa ekskli moun oswa trete yo nan fason ki diferan akoz ras, koulè, peyi orijin, laj, enfimite oswa sèks yo.
NMC:
- Bay èd ak sèvis gratis pou moun ki andikape pou yo kominike avèk nou nan fason ki efikas, tankou:
- Enèprèt langaj siy ki kalifye
- Enfòmasyon ekri nan lòt fòma (gwo lèt, odyo, fòma elektwonik ki aksesib, lòt fòma)
- Bay sèvis lang gratis a moun lang prensipal yo pa Anglè, tankou:
- Enèprèt kalifye
- Enfòmasyon ki ekri nan lòt lang
Si ou bezwen sèvis sa yo, kontakte Jamie Pinkham.
Si ou kwè ke Northwestern Medical Center te echwe pou pou bay sèvis sa yo oswa fè diskriminasyon nan yon lòt fason sou baz ras, koulè, orijin nasyonal, laj, andikap, oswa sèks, ou ka depoze yon plent ak: Jamie Pinkham – Manadjè nan Jesyon Swen , 133 Fairfield Street, St Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Ou ka depoze yon plent an pèsòn oswa pa lapòs, faks, oswa voye yon imèl. Si w bezwen èd ranpli yon plent, Jamie Pinkham – Manadjè nan Jesyon Swen se disponib nan ede ou. Ou kapab tou pote yon plent dwa sivil ak US Department of Sante ak Sèvis Imen, Biwo pou Dwa Sivil, elektwonikman nan Biwo pou Dwa Sivil Plent Portal, ki disponib nan https://ocrportal.hhs.gov/ocr/portal/lobby .jsf, oswa pa lapòs oswa telefòn nan:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Français (French)
ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement.
Northwestern Medical Center respecte les lois fédérales en vigueur relatives aux droits civiques et ne pratique aucune discrimination basée sur la race, la couleur de peau, l’origine nationale, l’âge, le sexe ou un handicap. NMC n’exclut et ne traite aucune personne différemment en raison de sa race, sa couleur de peau, son origine nationale, son âge, son sexe ou son handicap.
NMC:
- Fournit gratuitement des aides et services aux personnes handicapées afin de permettre une communication efficace avec nous, par exemple:
- Interprètes qualifiés en langue des signes
- Informations écrites dans d’autres formats (gros caractères, audio, formats électroniques accessibles, autres formats)
- Fournit gratuitement des services linguistiques aux personnes dont la langue principale n’est pas l’anglais, par exemple:
- Interprètes qualifiés
- Informations écrites dans d’autres langues
Si vous avez besoin de ces services, contactez Jamie Pinkham.
Si vous pensez que NMC n’a pas fourni ces services ou a fait preuve d’une autre forme de discrimination basée sur la race, la couleur de peau, l’origine nationale, l’âge, le sexe ou le handicap, vous pouvez déposer une réclamation auprès de : Jamie Pinkham – Manager of Care Management, 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Vous pouvez déposer une réclamation en personne ou par courrier, télécopie ou e-mail. Si vous avez besoin d’aide pour déposer une réclamation Jamie Pinkham – Manager of Care Management se tient à votre disposition pour vous y aider. Vous pouvez également déposer une réclamation concernant vos droits civiques auprès de l’U.S. Department of Health and Human Services (Département de la Santé et des Services Sociaux des États-Unis), Office for Civil Rights (Bureau des Droits Civiques), par voie électronique via l’Office for Civil Rights Complaint Portal, disponible à l’adresse https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, par courrier ou par téléphone à :
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Polski (Polish)
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.
Northwestern Medical Center postępuje zgodnie z obowiązującymi federalnymi prawami obywatelskimi i nie dopuszcza się dyskryminacji ze względu na rasę, kolor skóry, pochodzenie, wiek, niepełnosprawność bądź płeć. NMC nie wyklucza żadnych osób i nie stosuje różnego traktowania ze względu na rasę, kolor skóry, pochodzenie, wiek, niepełnosprawność bądź płeć.
NMC:
- Zapewnia bezpłatną pomoc i usługi osobom niepełnosprawnym w celu umożliwienia skutecznej komunikacji, na przykład:
- Wykwalifikowanych tłumaczy języka migowego
- Informacje na piśmie w różnych formatach (duży druk, audio, dostępne formaty elektroniczne, inne formaty)
- Zapewnia bezpłatne usługi językowe dla osób, dla których angielski nie jest pierwszym językiem, na przykład:
- Wykwalifikowanych tłumaczy
- Informacje na piśmie w innych językach
Jeśli potrzebujesz tych usług, skontaktuj się z Jamie Pinkham.
Jeśli uważasz, że Northwestern Medical Center nie świadczy tych usług lub dyskryminuje w inny sposób ze względu na rasę, kolor skóry, pochodzenie krajowe, wiek, niepełnosprawność lub płeć, możesz złożyć skargę: Jamie Pinkham – menedżer ds. Opieki , 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Możesz złożyć skargę osobiście lub pocztą, faksem lub pocztą elektroniczną. Jeśli potrzebujesz pomocy zgłaszającej skargę, możesz pomóc Jamie Pinkham- menedżer ds. Zarządzania. Możesz także złożyć skargę o naruszenie praw obywatelskich z amerykańskim Departamentem Zdrowia i Opieki Społecznej, Biurem Praw Obywatelskich, drogą elektroniczną za pośrednictwem Biura ds. Skarg dotyczących naruszeń praw obywatelskich dostępnej pod adresem https://ocrportal.hhs.gov/ocr/portal/lobby .jsf lub pocztą lub telefonicznie pod adresem:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Português (Portuguese)
Northwestern Medical Center cumpre as leis de direitos civis federais aplicáveis e não exerce discriminação com base na raça, cor, nacionalidade, idade, deficiência ou sexo. NMC não exclui ou trata de forma diferente devido à raça, cor, nacionalidade, idade, deficiência ou sexo.
NMC:
- Faculta ajuda e serviços gratuitos a pessoas com dificuldades de comunicar de forma eficaz connosco, tais como:
- Intérpretes de língua gestual qualificados
- Informação escrita noutros formatos (impressão maior, áudio, formatos electrónicos acessíveis, outros formatos)
- Faculta serviços linguísticas grátis a pessoas cuja língua principal não é inglês, tais como:
- Intérpretes qualificados
- Informação escrita noutros idiomas
Se você precisar desses serviços, entre em contato com Jamie Pinkham.
Se você acredita que o Northwestern Medical Center não forneceu esses serviços ou discriminado de outra maneira com base em raça, cor, origem nacional, idade, deficiência ou sexo, você pode registrar uma queixa com: Jamie Pinkham- Gerente de Cuidado , 133 Fairfield Street, St. Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Você pode registrar uma queixa em pessoa ou por correio, fax ou e-mail. Se você precisar de ajuda para apresentar uma queixa, Jamie Pinkham- Gerente de Gerenciamento de Cuidados está disponível para ajudá-lo. Você também pode registrar uma queixa de direitos civis com o Departamento de Saúde e Serviços Humanos dos EUA, Office for Civil Rights, por meio eletrônico através do Office for Civil Rights Complaint Portal, disponível em https://ocrportal.hhs.gov/ocr/portal/lobby .jsf, ou pelo correio ou telefone em:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Italiano (Italian)
ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.
U.S. Department of Health and Human Services (HHS, Dipartimento statunitense per la salute e i servizi umani) è conforme a tutte le leggi federali vigenti in materia di diritti civili e non pone in essere discriminazioni sulla base di razza, colore, origine nazionale, età, disabilità o sesso. HHS non esclude le persone o le tratta diversamente a causa di razza, colore, origine nazionale, età, disabilità o sesso.
HHS:
- Offre sostegni e servizi gratuiti alle persone affette da disabilità per comunicare con noi in modo efficace, quali:
- Interpreti qualificati nella lingua dei segni
- Informazioni scritte in altri formati (stampe a grandi caratteri, audio, formati elettronici accessibili, altri formati)
- Offre servizi linguistici gratuiti alle persone la cui lingua primaria non è l’inglese, quali:
- Interpreti qualificati
- Informazioni scritte in altre lingue
In caso si necessiti di tali servizi, contattare Jamie Pinkham.
In caso si ritenga che Northwestern Medical Center non abbia offerto tali servizi o abbia posto in essere discriminazioni in altri modi sulla base di razza, colore, origine nazionale, età, disabilità o sesso, è possibile presentare una vertenza a Jamie Pinkham- Manager of Care Management, 133 Fairfield Street, St.Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. È possibile presentare una vertenza di persona o a mezzo posta, fax oppure e-mail. In caso si necessiti di aiuto per la presentazione della vertenza, Jamie Pinkham – Manager of Care Management è disponibile a fornire assistenza. È altresì possibile presentare un reclamo per i diritti civili allo U.S. Department of Health and Human Services (Dipartimento statunitense per la salute e i servizi umani), Office for Civil Rights (Ufficio per i diritti civili), elettronicamente mediante il Office for Civil Rights Complaint Portal, disponibile all’indirizzo https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, oppure a mezzo posta o telefono all’attenzione di:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Deutsch (German)
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung.
Northwestern Medical Center erfüllt geltenden bundesstaatliche Menschenrechtsgesetze und lehnt jegliche Diskriminierung aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab. lehnt den Ausschluss oder die unterschiedliche Behandlung von Menschen aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht ab.
NMC:
- Bietet kostenlose Hilfe und Dienstleistungen für Menschen mit Behinderung zur effektiven Kommunikation, wie z. B.:
- Qualifizierte Gebärdensprachen-Dolmetscher
- Schriftliche Informationen in anderen Formaten (große Ausdrucke, Audio, zugängliche elektronische Formate, sonstige Formate)
- Bietet kostenlose Sprachdienste für Menschen, deren Hauptsprache nicht Englisch ist, wie z. B.:
- Qualifizierte Dolmetscher
- Schriftliche Informationen in anderen Sprachen
Sprachen Sollten Sie diese Dienstleistungen benötigen, so wenden Sie sich an Jamie Pinkham.
Sollten Sie der Ansicht sein, dass Northwestern Medical Center es versäumte, diese Dienstleistungen anzubieten, oder auf sonstige Weise aufgrund von Rasse, Hautfarbe, Herkunft, Alter, Behinderung oder Geschlecht diskriminierte, so können Sie eine Beschwerde einreichen bei: Jamie Pinkham – Manager of Care Management, 133 Fairfield Street, St.Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Sie können eine Beschwerde persönlich oder per Post, Fax oder E-Mail einreichen. Sollten Sie Hilfe beim Einreichen einer Beschwerde benötigen, so steht Ihnen Jamie Pinkham – Manager of Care Management gerne zur Verfügung. Sie können ebenfalls eine Menschenrechtsbeschwerde einreichen bei: Department of Health and Human Services (U.S.-Gesundheitsministerium), Office for Civil Rights (Amt für Bürgerrechte), elektronisch über das Office for Civil Rights Complaint Portal, zugänglich über https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, oder per Post oder telefonisch an:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
日本語(Japanese)
注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。
Northwestern Medical Center は適用される連邦公民権法を遵守し、人種、肌の色、出身国、年齢、障害、または性別に基づく差別をいたしません。HHS は人種、肌の色、出身国、年齢、障害、または性別を理由として人を排除したり、異なる扱いをいたしません。
NMC:
- 効果的にコミュニケーションを図るため、障害のある人に以下の支援やサポートを無料で提供いたします。
- 資格ある手話通訳者
- その他形式の文字情報（大きな活字、音声信号、手軽な電子形式、その他）
- 英語を母語としない人へ以下の言語サービスを無料で提供いたします。
- 資格ある通訳者
- 英語以外の言語で書かれた情報
これらのサービスが必要な場合は、Jamie Pinkham にお問い合わせください。
ノースウェスタン医療センターが人種、色、国籍、年齢、身体障害、または性別に基づいてこれらのサービスの提供に失敗したり、別の方法で差別を犯したと思われる場合は、次のような苦情を申し立てることができます：Jamie Pinkham- 、133 Fairfield Street、St. Albans、VT、05401、802-524-5911、800-253-0191、jpinkham@nmcinc.org。あなたは苦情を直接、郵便、ファックス、または電子メールで提出することができます。あなたが苦情を申し立てるのを助ける必要がある場合は、Jamie Pinkham – Care Managementのマネージャーがあなたを助けるために利用可能です。また、米国保健福祉省、民間人権局に民事訴状を提出することもできます（https://ocrportal.hhs.gov/ocr/portal/lobbyにある公民権告訴局向けに電子的に申し立ててください）。 .jsf、またはメールまたは電話で：
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با .1-877-696-6775 تماس بگیرید
Northwestern Medical Center از قوانین حقوق مدنی فدرال مربوطه تبعیت می کند و هیچگونه تبعیضی بر اساس نژاد، رنگ پوست، اصلیت ملیتی، سن، ناتوانی یا جنسیت افراد قایل نمی شود.
NMC بر اساس نژاد، رنگ پوست، اصلیت ملیتی، سن، ناتوانی یا جنسیت افراد ایشان را از خدمات محروم نمی کند و با آنها برخورد متفاوتی ندارد.
:NMC
- برای افرادی که ناتوانی دارند، برای برقرار کردن ارتباط موثر، کمک هایی بطور رایگان فراهم می کند، مانند:
- مترجمین واجد شرایط زبان اشاره
- اطلاعات نوشتاری به فرمت های دیگر (چاپ با حروف درشت، صوتی، فرمت های الکترونیک قابل دسترسی ساده، و فرمت های دیگر)
- برای افرادی که زبان اولیه شان انگلیسی نیست خدمات زبانی رایگان ارایه می کند، مانند:
- مترجمین شفاهی واجد شرایط
- اطلاعات نوشتاری به زبانهای دیگر
اگر شما نیاز به این خدمات، با سارا تماس Pinkham.
اگر فکر می کنید که مرکز پزشکی نورث وسترن موفق به ارائه این خدمات و یا تبعیض در راه دیگری بر اساس نژاد، رنگ پوست، ملیت، سن، معلولیت و یا رابطه جنسی، شما می توانید یک شکایت با فایل: سارا Pinkham- مدیر مدیریت خدمات ، 133 فیرفیلد خیابان، سنت آلبانز، VT، 05401، 802-524-5911، 800-253-0191، jpinkham@nmcinc.org. شما می توانید یک شکایت در شخص و یا از طریق پست، فکس و یا ایمیل کنید. اگر شما نیاز به کمک پر کردن شکایت، سارا Pinkham- مدیر مدیریت مراقبت های موجود به شما کمک کند. شما همچنین می توانید شکایت حقوق مدنی با وزارت بهداشت و خدمات انسانی، دفتر حقوق مدنی در https://ocrportal.hhs.gov/ocr/portal/lobby فایل، به صورت الکترونیکی از طریق دفتر برای شکایت حقوق مدنی پورتال، در دسترس .jsf، یا از طریق پست و یا تلفن در:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Oroomiffa/Cushite
XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.
Northwestern Medical Center seera hawwaasummaa Feederaalaan kan wal simu ta’ee sanyii, bifa, dhiigaan, uumriidhaan, yookiin koorniyaadhaan kan wal hin loognee dha. Northwestern Medical Center namoota yookiin sanyii sanyiidhaan, bifaan, dhiigaan, umriidhaan, hir’ina qaamaan yookiin koorniyaadhaan adda hin baasu.
Northwestern Medical Center :
•Namootni hir’ina garaagaraa qaban bifa gaarii ta’een nu waliin haasa’uu akka danda’aniif deeggarsa fi tajaajila tolaa kennaafii, kanneen akka:
○ Namoota afaan mallattoo haalaan hiikkuu danda’an
○ Odeeffannoo barreeffamaa foormaatii adda ta’een (barreeffama guddaadhaan, sagaleedhaan, foormaatii eleektirooniksii argamuu danda’uun, foormaatii biroo)
•Namoota afaan dhalootaa isaanii afaan Ingiliffaa hin taaneef tajaajila afaanii tolaa dhiheessuufi, kanneen akkaL:
○ Warra dandeettii afaan hiikuu gahaa ta’e qaban
○ Odeeffannoo afaanota birootiin barraahe
Tajaajila kana yoo barbaadde, Jamie Pinkham qunnamaa Kana yoo itti amante Northwestern Medical Center tajajila kana kennuudhaaf hin dandeenye yookiin tajaajila kana kennuu hin dandeenye yookiin sanyiidhaan ,bifaan, dhiigaan, umriidhaan, hiri’ina qaamaan, ykn koorniyaadhaanii fi kanneen birootiin looguu, komii keessan kanneen armaan gadiitiin dhiheessuu ni dandeessu: Jamie Pinkham – Manager of Care Management, 133 Fairfield Street, St.Albans, VT, 05401, 802-524-5911, 800-253-0191, jpinkham@nmcinc.org. Komii namaan, yookiin poostaadhaan, faaksiidhaan, yookiin e-mail dhaan dhiheessuu ni dandeessa. Komii guutuudhaaf gargaarsa yoo barbaadde Jamie Pinkham – Manager of Care Management si gargarudhaaf qophii dha. Komiiwwan mirga namoomaa U.S. Department of Health and Human Services (Kutaa Fayyaa fi Tajaajila Namoomaa U.S), Office for Civil Rights (Waajjira Mirga Hawwaasummaa) eleektirooniksiidhaan the Office for Civil Rights Complaint Portal, kunis kan argamu https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, ykn poostaadhaan yookiin bilbilaan :
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD) Foormiin komiidhaa kan argamu http://www.hhs.gov/ocr/office/file/index.html irratti dha.