Welcome to the

2020 NMC Annual Report

Annual Report Overview

We look back on a truly unique year and we see the obvious – financial sustainability, leadership changes, and COVID-19. We welcome the chance to report on these, as there has been great progress made on each. The videos of our staff talking through the COVID-19 response are particularly powerful and we encourage you to watch them. These clips are real, unscripted, and moving. We could not be more proud of how our entire team and our community partners have responded in the face of the pandemic and it is an honor to share their story.
We also see accomplishments that risk being overshadowed in such a turbulent year: impressive success with provider recruitment; increasing our minimum wage; advancing Clinical Practice Governance among our nursing staff; educating ourselves to reduce the impact of bias in healthcare; increasing focus on exceptional clinical quality; celebrating our remarkable staff; and more. We are pleased to pause with you and reflect on what has been accomplished while we continue forward toward with a shared vision of excellence and value in local healthcare.

COVID-19

Editor’s Note:

Telling our COVID-19 Story 

Gearing up to produce the 2020 annual report, it felt like much of NMC’s year fell into the long shadow of COVID-19. I found myself asking: Did anything else happen? Of course, many non COVID-related events and changes happened at NMC, as you will see throughout this report....

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But, so much of our focus and efforts were pandemic-drivenit was obvious that summarizing our response would be a key part of the 2020 Annual Report.  

Finding a way to accurately and meaningfully share the story was a challenge. We elected to produce this series of mini-stories through short videos interviewing our staff, rather than taking a traditional written approach. As a life-long writer, this was far outside my comfort zoneI would like to recognize Paul Snyder, Director of Northwest Access Television for his outstanding dedication to helping capture and shape this collection of videos. NMC is deeply indebted to NWATV for their partnership on this and many other projects – thank you, Paul.  

In the end, the video series serves two main purposes.  

Firstly, I hope it gives you a peek inside the walls of NMC, enabling you to see up close some of the heroes among us. Second, and maybe more importantly, recounting these stories gave NMC’ers a chance to process what happened here, and I also hope that watching and sharing these will also provide a meaningful opportunity for reflection. It was quite a year.  

We could not interview everyone who was involved, and we could not tell all the stories there are to tell. These few videos tackle themes that emerged as key to our response, and we interviewed a representative sampling of people who had a birds-eye view of how we operated during the pandemic. To anyone we missed, or anything left out, rest assured that we see you. Our most heartfelt thanks to all NMC’ers for all their contributions … exceptional care is deeply rooted here.  

Care During COVID

In this segment, you will hear from a nurse with first-hand experience caring for COVID-positive patients. Stephanie Richer, RN brings to life the care experience that required organization, stamina, teamwork and compassion.

While caring for patients with infectious disease is not uncommon in healthcare, COVID-19 presented a higher level of personal safety concerns, and a requirement to act as patient’s caregiver, family, support, and only direct human contact during care.

Featuring
  • Stephanie Richer, RN, Progressive Care Unit

A Timeline of Our Response 

Looking back, NMC’s response over the months of March and April was awe-inspiringIt is powerful to re-examine the milestones in our response, and reflect on how much we accomplished in such a short time spanMany at NMC describe those months as a blur in which one’s sense of time was distorted. This segment of our series outlines the milestone dates at NMC, from our early preparations to our first case, to our “stand down” of Incident Command.  

Featuring
  • Jonathan Billings, Vice President of Community Relations and Planning

Bringing Structure to Chaos

It became quickly clear at NMC that responding to an international health crisis is not business as usual. Thus, NMC activated its Hospital Incident Command Structure during the pandemic, a management system that allows staff to respond to the crisis quickly and efficiently with clear lines of reporting and singular focus. An Incident Command Post was established, a command staff team assembled, and the group worked around the clock for 55 operational periods until the local peak of COVID cases had passed. This segment illustrates a bit about how the Incident Command structure works, and how it served NMC and the community well.

Featuring
  • Kristy Cushing, Manager, Rehabilitation Services
  • Nilda Gonnella-French, Risk & Accreditation Coordinator, Regulatory Affairs
  • Jamie Pinkham, Manager, Regulatory Affairs
  • Chris Reinfurt, Emergency Management & Safety Coordinator

Keeping Safety First Through Strong Preparation

As in any emergency or crisis, the preparations done years in advance pay off when the pandemic hits the fan. This was true for NMC during the COVID-19 pandemic as supplies of Personal Protective Equipment (PPE) were vital for staff safety and the safe care and treatment of patients. Years of planning, drilling, and advance buying put NMC is a good position as you will hear in this segment about how our team felt prepared and used creative solutions in infection control and conservation of supplies.  

Featuring
  • Courtney Leduc, RN Supervisor for Northwestern Pediatrics
  • Anneke Merritt, Director of Quality
  • Chris Reinfurt, Emergency Management & Safety Coordinator

NMC Strong: One Team in Action

The response of the NMC staff to COVID-19 clearly showed their dedication to the community and to one another. In an incredible demonstration of teamwork, front-line healthcare stepped up, and all other teams took on new roles and duties in support of those patient care teams. NMC closed clinics and halted regular work, freeing up staff to take on new roles in curbside testing, cleaning, implementing new protocols, and much more. The pandemic brought with it a silver lining: an opportunity for NMC’ers to work together toward an urgent common goal, getting to know one another more deeply during a time of great stress.

Featuring
  • Kristy Cushing, Manager, Rehabilitation Services
  • Courtney Hodet, Infection Control Coordinator
  • Courtney Leduc, Clinic RN Supervisor, Northwestern Pediatrics
  • JoAnn Manahan, RN, ED Nurse Manager

Coping with COVID

In Healthcare, illness and death are part of our daily work. Healthcare providers learn to cope with difficult situations and find ways to leave the stress of the day behind. COVID-19, however, brought a new level of stress as schools and businesses closed, groceries were difficult to get, and the news brought non-stop attention to the growing pandemic. The emotional toll on our staff was very real. And once again our staff responded remarkably, supporting one another and helping deal with fear and uncertainty both at work and in their personal lives.

Featuring
  • Kristy Cushing, Manager, Rehabilitation Services
  • Nilda Gonnella-French, Risk & Accreditation Coordinator, Regulatory Affairs
  • Courtney Hodet, Infection Control Coordinator
  • Courtney Leduc, Clinic RN Supervisor, Northwestern Pediatrics
  • Anneke Merritt, Director of Quality
  • Jamie Pinkham, Manager, Regulatory Affairs

Agility in a Constantly Changing Crisis

One of the most striking aspects of COVID-19 was how rapidly the scenarios emerged and changed. To meet the demands of this crisis, we had to compact what felt like a year’s worth of work into an 8-week period. Early on, it became clear that in order to keep up with all the changing factors with lives hanging in the balance, we needed to work at remarkable speed.  

There was no room or time for red tape, turf wars, or a sense of “this can’t be done.” Our team fully embraced the whatever-it-takes” approach, and it was truly amazing to see. We hope to give you a glimpse of the incredible agility and speed of NMC’s response in this segment.

Featuring
  • Dr. Kahren Aydinyan, Northwestern Ear, Nose and Throat
  • Dennis Boucher, Operations Manager, Information Systems
  • Kristy Cushing, Manager, Rehabilitation Services
  • Dr. Louis Dandurand, Director of the Emergency Department
  • Jamie Pinkham, Manager, Regulatory Affairs
  • Chris Reinfurt, Emergency Management & Safety Coordinator

A Community Comes Together

We have always valued the spirit of collaboration in our community. This was never more evident than in the response to COVID-19 as our partners stepped up and joined us in so many ways. NMC could not possibly have responded alone, and we were incredibly fortunate to get guidance, leadership and support from the Vermont Department of Health, long-term care facilities, local funeral homes, community volunteers, donors and more. In fact, there are far too many community members and organizations to list, and this segment gives just a few examples of deeply appreciated partnerships.

Featuring
  • Nilda Gonnella-French, Risk & Accreditation Coordinator, Regulatory Affairs
  • Courtney Hodet, Infection Control Coordinator
  • Courtney Leduc, Clinic RN Supervisor, Northwestern Pediatrics
  • Jamie Pinkham, Manager, Regulatory Affairs

The Moment it Became Real 

At first, COVID-19 was a theoretical, a news story happening on another continent. Eventually, though the pandemic reached us, right here in our hometowns. Each of us experienced a moment when the impact of the pandemic became real to us. In talking to our staff, we found that the “real” moment came at different times for different people, but it was an unforgettable moment in time.  

Featuring
  • Dennis Boucher, Operations Manager, Information Systems
  • Kristy Cushing, Manager, Rehabilitation Services
  • Nilda Gonnella-French, Risk & Accreditation Coordinator, Regulatory Affairs
  • Courtney Hodet, Infection Control Coordinator
  • Anneke Merritt, Director of Quality
  • Jamie Pinkham, Manager, Regulatory Affairs

We are Forever Changed

It is clear that NMC has changed as a result of the COVID-19 pandemic. Our waiting spaces are different, our check-in processes have changed, we wear masks, we do telemedicine, we keep distance while we work together. We have stopped trying to “get back to normal” and instead are trying to find our new path forward. As we travel the new path, we do so with a fresh perspective and as a stronger team. We have learned that we can take on a challenge of vast size and meet our community’s needs. We are better. We are stronger.

Featuring
  • Dennis Boucher, Operations Manager, Information Systems
  • Kristy Cushing, Manager, Rehabilitation Services
  • Courtney Leduc, Clinic RN Supervisor, Northwestern Pediatrics
  • JoAnn Manahan, RN, ED Nurse Manager
  • Jamie Pinkham, Manager, Regulatory Affairs

You will notice that our interviewees are not wearing masks in these videos. Our film crew stayed 6 feet or more away from the subjects, and wore masks throughout the filming. The exception to this was segments filmed inside our COVID-19 unit with ED Nurse Manager JoAnn Manahan.

Our new ceo

NMC Announces New Chief Executive Officer

In early October, Northwestern Medical Center announced the hiring of Dean French, MD, as the hospital’s new Chief Executive Officer. Dr. French joined NMC after 5 years of service as CEO of Community Medical Center in Missoula, Montana. Dr. French will start at NMC on November 30.

Dr. French has 17 years of experience in hospital administration in roles including CEO, Chief Medical Officer, Chief Operations Officer, and Vice President of Medical Affairs and Quality. Dr. French is board certified in Family Practice and has worked as both a Hospitalist and an Emergency Department physician. He earned his medical degree from the University of Washington. Prior to becoming a physician, Dr. French served in the US Army Special Forces.

“Dr. French’s expertise and experience was very evident during our selection process,” said NMC Board Chair Janet McCarthy. “Dr. French’s perspectives and desire to serve in a rural community such as ours will help NMC provide the best health care possible in our community.”

Dr. French was selected from the more than 75 qualified healthcare leaders who applied for the position through the search co-facilitated by QHR Health and WittKieffer. This pool was eventually narrowed to three finalists by NMC’s Search Committee, chaired by NMC Board Member Jake Holzscheiter, using criteria based on input from NMC’s Board, Medical Staff, Leadership, Management, Hospital Staff, and community partners. Representatives from those same groups participated in the finalist interviews, helping to inform the Search Committee’s recommendation to the NMC Board.

A Conversation with Dr. French:

Q: What did you learn from serving in the US Army Special forces that shapes your approach?  

DF: My military experience taught me the value of two things which might seem opposed to one another: the importance of following process and chain of command as well as the importance of learning how to adapt and overcome. Also, the Green Berets’ attention to being culturally attuned with those involved in our mission taught me how important culture is when working to move an organization forward.

Q: What drew you into medicine and what part of being a physician did you enjoy most? 

DF: I cross-trained as a Special Forces medic and did a Peace-Corps style mission. This experience led me to Medical School and I realized I wanted to be a generalist – as Green Berets are generalists. I really enjoyed the relationships with patients over their lifetime. As a generalist, I was able to attend to all their needs and delivered over half the babies in our area over a ten-year period. 

Q: Based on what you learned in the interview process, what do you see as areas of opportunity for NMC?  

DF: It would be premature to rush into specifics without learning more, but there are opportunities here. It was clear from everyone I met during the interview process that Northwestern Medical Center has a strong legacy. This reputation and the community’s support are a foundation to build on. We can focus on that as the place to start as we come together on how to move forward.   

Q: What are your connections to Vermont and the northeast?   

DF: While I’m coming to you from Montana, the northeast is not foreign territory for me. I was born in Connecticut and grew up in upstate New York. We used to summer on Lake Champlain when I was younger. I have family here in Vermont (Corinth) as well as in New Hampshire and Massachusetts.

Q: What do you enjoy when you are way from work? 

DF: I enjoy lots of things. I’m a motorcycle aficionado and love to ride, repair, and modify motorcycles. I love to camp and fish. I’m an avid reader and I love to hang out with my grandson. 

Q: What does a perfect day look like to you? 

DF: A perfect day is when someone – a patient, a nurse, a doctor, a staff member – says to me “I really like this place and here’s why.” Those are the days when you go home and say “we’re doing something right.” Those moments make it all worthwhile. 

Q: What else would you like people to know before you arrive at NMC? 

DF: You should always feel comfortable to stop me in the hall or walk into the office and say “I need to tell you something.” 

CEO Hiring Timeline

Spring

  • NMC Board forms CEO Selection Committee; 
  • Quorum Health Resources and Witt-Kieffer engaged to facilitate the search for NMC’s new CEO
  • Opportunity profile posted nationally, based on input on the qualities and experience desired from employees, medical staff, management and leadership, Board, and community partners.  

Summer

  • More than 75 qualified leaders express formal interest in the role of NMC’s next CEO; 
  • Field of candidates eventually to three finalists;  
  • Day-long interviews are held with each of the finalists, with more than 60 individuals participating in small group interviews from employees, medical staff, management and leadership, Board, and community partners; 
  • The Board’s Search Committee reviews input from all interview participants and advances a recommendation to the full Board for approval. 

Fall

  • NMC announces the hiring of Dr. Dean French of Montana as our new CEO; 
  • Transition planning begins with a start date for Dr. French at NMC of November 30, 2020. 

Highlights & Happenings

Investing in a Healthier Future 

Partnership is one of our formal core values at NMC, as we know that community needs are larger than any one organization and that it takes more than even exceptional medical care to help ensure a healthier future for all. NMC is also a not-for-profit organization and one of the largest employers in the region, so we understand we have a formal and informal responsibility to invest in helping address critical issues which impact community health. The Internal Revenue Service calls this “community benefit” – we call it the right thing to do as a community hospital.  

NMC’s flexible financial assistance program is a key piece of our approach. We know healthcare costs can be a burden, so we provided approximately $1.3 million in free care in FY’20 for patients whose incomes are up to 400% of poverty. Our staff works closely with patients to help them through the application process and many are surprised and relieved to find they qualify. We also contribute to and administer the Jim Bashaw Cancer and Catastrophic Illness fund, the NMC Diabetes fund, and the Smiles for Recovery fund which assist patients with related expenses. In addition, NMC provides flexible funding through our care management process to help patients address social determinants that interfere with their recovery and good health.  

The benefits NMC receives from participating in the 340B drug pricing program contribute to the level of financial assistance that NMC can make available to patients who meet established criteria. No specific discount or financial assistance is offered to patients that receive drugs under the 340B drug pricing program; rather, patients can apply for NMC financial assistance that is available to all who qualify. 

This year, NMC was thrilled to establish a partnership with Vermont Tech and Community College of Vermont to expand nursing education programs here in our community. NMC is sponsoring scholarships for students in the Vermont Tech nursing program and is underwriting a portion of a nursing faculty member and new space for the program. 

This is a wonderful way to help make it possible for more students and mid-career adults to enter the amazing nursing profession and care for our community. 

NMC continues to invest in the RiseVT movement to embrace healthy lifestyles in Franklin and Grand Isle counties. We have adjusted this considering NMC’s financial challenges.  Preventing chronic disease to reduce the demand for costly medical treatments is a vital part of bending the cost curve in healthcare long term. The return on investment is long-term and it is real. The 2019 RiseVT measurement study showed statistically-significant encouraging findings relating to the key health indicator of the children of our community. The national Prevention Institute says, “For every dollar we spend on prevention we see a 5 to 1 return on investment in just 5 years. We simply can’t fix our economy without it.” 

Even with the financial challenges of FY’20 and the impact of COVID-19, NMC continues to invest in the fine work of community partners relating to social determinants of care and quality of life locally. These agencies are able to have a positive impact in areas outside NMC’s direct expertise which directly impact the lives of our patients and our staff. NMC is a significant funder of the United Way of Northwestern Vermont and also provides donations and support to partners including: the American Heart and American Cancer societies; Martha’s Kitchen; Northwest Family Foods of CVOEO; Tim’s House; Franklin County Home Health Agency; Franklin County Regional Chamber of Commerce; the Vermont Futures Project; the Howard Center; Special Olympics; Make A Wish; Voices Against Violence; Girls On the Run; Prevent Child Abuse Vermont; the St. Albans Rotary Club; and more.  

We live in a wonderful community and still, there are needs that must be addressed. No single individual or agency can tackle the challenges of our community alone. NMC is proud to invest in our community and collaborate with these great partners as we work collectively towards a healthier future for all. 

Healthy Hearts

NMC once again hosted a health and wellness activity fair at St. Albans City School in February. The morning-long event was attended by hundreds of families and community members who enjoyed games and activities that encouraged healthy habits. NMC partners with Northwestern Counseling and Support Services on the event, with other partners including the Northern Tier Centers for Health, the Vermont Department of Health, RiseVT, and the Franklin Grand Isle Tobacco Prevention Coalition. 

The Family Center of Northwestern Counseling & Support Services hosted high-energy fun in the gym at St. Albans City School during Healthy Hearts. Families enjoyed parachute play, a wiggle zone, crafts, a bouncy house, Imagination Playground blocks and more!  

Dr. Laura Bellstrom of Northwestern Pediatrics (in red vest) plays a food fishing game with a few Healthy Hearts attendees.  

Staff from NMC’s Family Birth Center hosted a “Dress Your Doll” activity, teaching families about car seat safety and what clothing is appropriate for kids in car seats.  

NMC’s Danielle Pothier encourages a young attendee to throw a bean bag of a healthy stack to Hungry Herbie. NMC’s Sous Chef Jon Newhard provided the voice of Herbie and encouraged healthy eating by throwing back the junk food.  

NMC Elects First President of Nursing Staff 

NMC’s Clinical Practice Governance reached a major milestone this year with the election of Tayler Levesque, BSN, RN as the NMC President of the Nursing staff.  

Clinical Practice Governance (CPG) is a shared-decision-making structure addressing the clinical care of patients, family and community served by NMC. The CPG model includes Unit-Based Councils representing distinct clinical departments to discuss, investigate and develop plans on healthcare practice. 

In the summer of 2019, CPG participants elected Levesque to this new position that advances CPG’s work across the community of nurses at NMC. She will provide leadership and the essential perspective of a direct care professional RN at all levels of the organization.  

Levesque said that she was thrilled at the opportunity to play a key role in expanding CPG at NMC.  

“I believe deeply in Shared Governance (SG), what we call Clinical Practice Governance,” said Levesque, “Which is clinical nurses making decisions about their practice and being involved with decision-making at all levels of the organization.”  

Learn more about how CPG got its start at NMC in the 2019 Annual Report 

Social Justice

This year, NMC joined in support of the national movement to address racism and discriminationNMC’ers twice gathered on our front lawn in silent reflection and NMC issued a statement underscoring our commitment to the health and safety of people of color.  

Taking more concrete action, NMC contracted with Dr. Mercedes Avila to conduct training for NMC staff focused on improving cultural competence and recognizing implicit bias. Sessions were conducted remotely and each lasted 3.5 hours. Both clinical and non-clinical staff, management, and providers participated in the series of sessions with seven sessions offered on different days at different times.  

Session evaluations showed that participants increased their awareness of racial, ethnic, and class bias and increased knowledge of links between racial and health inequities. Participants also shared their desire to tackle issues like language barriers, care accessibility, and bias awareness. We see these steps as part of an ongoing effort to provide exceptional care for all and we are committed to continuing this work.   

Minimum Wage Increase

In January, NMC announced a move toward a $14 minimum wage for all employees in recognition of the high performance standards carried for all staff as we count on the entire team to provide exceptional care for every patient.  

After careful consideration of the needs of employees for a liveable wage and the benefit of strong recruitment and retention on patient care and organizational financial health, this pro-active increase was recommended by NMC's Leadership Team and approved by the community Board of Directors as the right strategy for NMC. 

The change was part of an overall wage plan carefully crafted to make the most of NMC’s investment in its people. NMC’s Leadership Team did not receive raises and management raises were put on hold. By strengthening our ability to recruit and retain top talent in front-line positions like Patient Care Attending, Patient Access, Environmental Services, Restaurant & Catering, Phlebotomy, Switchboard, etc., NMC is better positioned to achieve “excellence and value” in all we do.  

The wage increase will help avoid quality employees from being forced to leave NMC to take jobs in other industries simply to make ends meet for their families.

Reducing turnover means less time and money spent on overtime coverage, recruitment costs, and training new staff. Those savings fund the increase and even more importantly, bring greater continuity to our staff which makes exceptional care easier to provide. Avoiding expensive and disruptive churning allows a stronger focus on exceptional care for all of us.  

Tobacco Control

In 2020, Vermonters utilized the 802Quits cessation programs to make quit attempts at record numbers. This was likely due to the 2019 E-cigarette or Vaping Associated Lung Illness (EVALI) outbreak combined with the identification of tobacco use as a high-risk category for COVID-19 infection/health risks.  

Regional events this year were designed to raise awareness and promote even more quit attempts, helping support those record numbers of quit attempts. Between April and August, the Franklin Grand Isle Tobacco Prevention Coalition hosted 10 Cigarette Butt Litter Clean Ups in seven municipalities in Franklin and Grand Isle Counties.   

The Coalition is housed with NMC’s organizational structure and supports efforts at protecting our community members from dangerous secondhand smoke and cigarette litter, helping prevent young people 

from ever smoking or vaping, and motivating and supporting all who use tobacco and/or vape products to quit for good.   

During Coalition events, 111 volunteers including several local businesses, municipality staff, and elected officials worked together to clean up 53,053 cigarette butts in 10 different events.  

As a result, 1 municipality will be posting more signs promoting their tobacco-free parks ordinance and several area businesses are working closely with the Coalition to actively promote quitting with their employees.   

If you or someone you know is thinking about quitting tobacco use or vaping, getting help through 802Quits is effective and free.  Call 1-800-QUIT-NOW or visit 802Quits.org. Youth interested in quitting vaping should check out the new mylifemyquit.org for help.  

Cigarette Butt Litter Clean-Up 2020 - A Summary 

Cigarette Butts Cleaned Up

The most butts picked up at 1 event (St. Albans Industrial Park)

The most butts picked up by 1 individual at 1 event

Volunteers

Cleaning Events

Municipalities

Community Parks

Additional Clean-up spots:

Library parking lot
School parking lot
Hospital
Rail Trail
Boat Launch
Industrial Park
By a Lake
By a River

Frontline Food Deliveries

During the pandemic, Frontline Foods VT provided an astounding 465 meals to NMC’ers. Frontline Foods is an organization that helps feed frontline healthcare workers and supports local restaurants by collecting monetary donations and then purchasing local meals to share with staff. In our area, Jeff’s Maine Seafood, the Drake, Twiggs, Pie in the Sky, and Nelly’s all provided food for nearly all NMC offices and departments. The meals were a welcome treat and the staff felt good knowing the community supported their work.  

Please note that these photos were posed for quickly, and then staff returned to 6-foot social distancing

Generously Supporting Our Community

Despite 2020 being a challenging year, NMC’ers rose to the occasion to help support the community and raised over $29,000 for the United Way of Northwest Vermont.

The funds were raised mainly through individual donations, but NMC also held a highly successful bake sale put on by the Restaurant and Catering team. Five percent of sales in the Courtyard Café for the week also supported the campaign. 

During the campaign week, NMC staff also collected nonperishable items which were donated to Martha’s Kitchen and Northwest Family Foods. The staff gathered an impressive 500 pounds of goods for the drive.

NMC Strong

During the COVID-19 pandemic, NMC recognized staff with a social media campaign: #NMCStrong. Although we could not high five, fist bump, hug or gather together, it was important that we got to see and share the faces wearing the masks, and say thank you. Staff took selfies and we published them to Facebook and Instgram and played them on digital monitors throughout our hospital. The community feedback on social media was a bright spot during dark days.

COVID-19 precautions changed the way everyone socializes, and that was especially true at NMC. Many of the events and celebrations we hold to thank our staff had to be shelved right at the moment when we wanted to show gratitude in the biggest way possible. One of the creative ways we inserted some fun back into our atmosphere was to host a couple of outdoor food truck events and encourage staff to take a break, get outside and enjoy a treat. Our thanks go to Pickle’s Snack Shack, Scooter’s Pretzels and Southern Smoke Foods who provided the culinary excitement – we were glad to support your businesses!  

A Turbulent Year

Returning to Financial Sustainability

After four years of losing money, NMC implemented an aggressive sustainability plan in FY’20 and has made progress toward returning to financial stability.  This improvement came despite the impact of the pandemic and significant change in hospital leadership.  

In April, NMC’s Leadership Team and Board of Directors shared the 10-point sustainability plan with staff, Medical Staff, Incorporators, and our community. As Interim Chief Executive Officer Jerry Barbini said at the time, “While NMC is not in a truly emergent financial position yet, the trajectory of losses is alarming and immediate action is needed.” 

 

 

NMC’s 10-point sustainability plan for FY’20 included: 

Applying for a mid-year rate increase

This request, though not granted by the Green Mountain Care Board, raised crucial awareness. After continued work on issues by NMC, the Green Mountain Care Board did approve a 13% rate increase for FY’21. This did not reflect the requested amount. It is an increase which kept NMC’s prices below State averages.

Securing Federal reimbursement to offset COVID-19 expenses

NMC was very successful in navigating available resources to offset an estimated $13.5 million in financial issues caused by the pandemic. 

Reducing investment in Lifestyle Medicine and RiseVT

NMC achieved efficiency by integrating Lifestyle Medicine services into Primary Care. Further savings came in better aligning the RiseVT effort with the approach across the State.

Altering construction plans

NMC did not purse the build-out of a proposed Lifestyle Clinic; opted to sell two residential properties; redirected internal renovations; and deferred the start of the Emergency Department project.

Using tele-medicine to strengthen patient access to care

Telemedicine was key to restoring access within NMC’s practices. This approach was so well received by patients and providers it will be maintained as an option as long as Federal regulations allow. 

Reducing Costs in Administration

NMC’s Leadership Team has absorbed two open Vice President positions and both Leadership and Management went without raises. 

Restoring elective surgeries and procedure as soon as safe and authorized

Through proper advanced planning, NMC was able to reopen safely for in-person patient care as soon at that was authorized.

Aligning staffing with volumes and revenues

NMC implemented both voluntary and involuntary reductions in force. Individuals losing jobs were provided with severance packages and support in their transitions. These layoffs of dedicated personnel were painful, but necessary to better positioned NMC to efficiently provide exceptional care.

Adapting service lines

NMC transitioning two service lines to community partners who were better equipped to sustain them: Addiction Services went to Howard Center and Phoenix House and Neurology Services returned to the University of Vermont Medical Center.

Adjusting benefits while remaining competitive

After a thorough review to ensure continued competitive status, NMC’s change in third-party administrator of its health benefit leveraged significant savings for NMC and avoided a costly increase for staff. 

“No hospital can simply cut their way out of the financial challenges we all face,” said Barbini. “However, impactful reductions in expenses have to be a significant part of our efforts. NMC has returned our focus to the fundamentals of our mission of providing exceptional care for our community and we must reshape our business accordingly.” 

This progress on the Sustainability Plan enabled NMC to reduce its operating loss for FY’20 from an April projection of $10 million to an actual (unaudited) loss of $1 million by year end. This compares favorably to the operating loss of $9.3 million in FY’19. NMC is on the right path, though our FY’21 budget with the GMCB-reduced rate increase does reflect a projected operating loss as we enter the year. NMC’s unwavering focus on proper access and exceptional care will continue, as will our ongoing efforts to increase efficiency and financial sustainability. 

Finance

Financial Report

NMC By The Numbers

Take Your Best Guess

Hospital Admissions

Inpatient Lab Tests

Outpatient Lab Tests

Curbside COVID-19 Tests

Diagnostic Imaging Tests

Specialty Practices Visits

Urgent Care Visits

Emergency Room Visits

Primary Care and Peds Visits

Quiz by the Numbers

NMC has many, many stats that reflect the work we do and the care we deliver. Let’s test your knowledge with a little quiz:

How’d you do? Did you enjoy the quiz? Email us your results, or send us a message about whether you liked this interactive content. 

New Providers

New Providers

NMC welcomed many new providers to the medical staff this year in the fields of Primary Care, Cardiology, Neurology, Audiology, Urgent Care and Emergency Medicine.

Kaitlyn Barrett, DO 

NW Endocrinology 

About Dr. Barrett

Dr. Kaitlyn Barrett is an endocrinologist at the University of Vermont Medical Center, and works at NMC through a collaboration with the UVMMC to bring endocrinology services to St. Albans.  

She specializes in diabetes (both type 1 and 2), thyroid disease, osteoporosis and general endocrinology. She considers herself privileged to care for patients and aims to provide them with the resources they need to manage their disease. She values the opportunity to establish long-term, collaborative relationships with her patients and prioritizes their goals and opinions.   

She earned her DO from the New York Institute of Technology College of Osteopathic Medicine, Old Westbury, New York and did a residency and fellowship at the University of Vermont Robert Larner, M.D. College of Medicine/University of Vermont Medical Center, Burlington, Vermont 

Dr. Christopher Bartels 

NW Medical Surgical Associates 

About Dr. Bartels

Dr. Bartels joined Dr. Stephen Payne and Dr. Michael Kennedy in their practice, with offices located at 148 Fairfield Street. He has 30 years’ experience as a general surgeon, having started his career at the University of Pittsburgh Medical Center and spending 20 years there. He was then was recruited to Excela Health in Western Pennsylvania where he worked as Chairman of Surgery at a three-hospital community program. He moved to Vermont with his wife and enjoys fishing, ice hockey and walking the dog. 

Ashlea Dosanjh, Au.D 

NW Ear, Nose and Throat 

About Dr. Dosanjh

Prior to joining NMC in 2020, Ashlea worked clinical rotations in private practice, two ENT offices, a hospital as well as abroad in outreach facilities in Malawi. She is passionate about evidence-based practice and patient-centered care, having entered the field of audiology after discovering an interest in human connections and maintaining the vital links in relationships, the ability to communicate. 

Ashlea is well-versed in all the major hearing aid brands, and is ready to help patients with any hearing-related challenge they may face. She has first-hand experience in the field, having a hearing loss of her own, allowing her to relate to the challenges facing those with a hearing loss. 

In her free time, she enjoys her two dogs, spending time outdoors, visiting farmers markets, antique sales and playing soccer. 

Matias Gnass, MD

NW Primary Care & NW Georgia Health Center

About Dr. Gnass

Dr. Gnass joined NMC and Northwestern Primary Care in the summer of 2020. 

After graduating in 2017, he worked as a Locum Tenens doctor in both Primary Care and Urgent Care settings, traveling through the United States and working in diverse regions like the deserts of Arizona, the tropical island of Guam, and the green Northwest. 

As a Family Care practitioner, Dr. Gnass said he enjoys the privilege of caring for patients through all stages of their lives. 

Dr. Tracy Hagerty 

NW Cardiology 

About Dr. Hagerty

Dr. Hagerty is a University of Vermont Medical Center physician working in collaboration with NMC through Northwestern Cardiology. She is able to implant cardiac devices (pacemakers, defibrillators, CRT) and perform and interpret echocardiography studies including TEE (trans esophageal echo).  

Dr. Hegerty enjoys getting to know patients and gaining a better understanding of the various contributors to their spectrum of cardiovascular disease. She partners with patients to develop a care plan that is understandable, attainable and offers maximum benefit to their long-term health.  

Ethan Hundley, MD

NW Primary Care & NW Georgia Health Center

About Dr. Hundley

Dr. Ethan Hundley joined NMC in the fall of 2020 having most recently worked in Family Medicine in Jackson, Tennessee, caring for patients of all ages in both hospital and clinic settings. Dr. Hundley chose NMC because of the kindness and hospitality of staff and the surrounding community. 

Dr. Hundley enjoys the practice of Family Medicine because it gives him the opportunity to get to know patients on a personal level and allows long-term continuity of care with patients. He said that he is passionate about empowering people to take charge of their own health. 

Andrew Myrtue, MD 

NW Orthopaedic & Rehabilitation Center 

About Dr. Myrtue

Dr. Andrew Myrtue joined NMC in 2020. He earned his medical degree from Uniformed Services University of the Health Sciences and performed his residency in orthopaedic surgery at Dartmouth-Hitchcock Medical Center. He retired from the military after a 30-year career in the US Air Force, having worked most recently as a general orthopaedic surgeon in a small to medium-sized community hospital setting. His current practice focuses on joint replacement, arthroscopy and sports medicine, hand surgery, and the treatment of fractures. 

Dr. Myrtue is passionate about the personal side of providing care to patients. In his spare time, Dr. Myrtue spends time with his wife and two daughters. Now that his children have gotten older, he finds himself with more free time to enjoy mountain biking, snowboarding, playing ice hockey, and playing guitar. 

Tyler Vogt, DO 

NW Primary Care & NW Georgia Health Center 

About Dr. Vogt

Dr. Tyler Vogt joined NMC in the fall of 2020 having previously worked at Dartmouth Hitchcock Medical Center in Lebanon, NH. At DHMC, Dr. Vogt provided Primary Care, Family Medicine as well as care for acute and chronic medical conditions for patients of all ages. 

Dr. Vogt said he is passionate about the integration of behavioral health into the primary care setting for seamless coordination of care. He looks forward to working with people to stay healthy and maintain the active lifestyle they desire. 

Mary Alice Watts, FNP-C

NW Primary Care & NW Georgia Health Center

About Mary Watts

Mary Alice Watts did her medical studies at Belmont University, Nashville, TN. In the field of Primary Care, she is particularly interested in preventative disease management and women’s health. She chose NMC because the high-quality facilities and the kind people who work there.

She and her husband moved to Vermont because they love the Green Mountain State, having traveled her many times before. The couple likes to travel as well as hiking and camping with their two hound dogs.

Urgent Care and Emergency Medicine:

Providers joining the Urgent Care and Emergency Department teams include:   

    Jared Blum, MD 

    Blake McKnight, FNP-C 

    Elizabeth Owens, PA-C 

    Lauren Pelski, PA-C 

    Alissa Peterson, NP 

    Meghan Reilly, APRN 

    Shaunna St. Clair, PA 

    Eli Schned, MD 

    Christopher Williams, MD 

    Our People

    Dr. Robert Beattie earned the “Deo” P. Esguerra, MD Service Award.

    Dr. Robert Beattie of the Northwestern Orthopaedic & Rehabilitation Center was honored with the Deogracias “Deo” P. Esguerra, MD Service Award at NMC’s Medical Staff Appreciation Dinner held in November 2019.  

    The award was created in 2011 to honor a provider with a “passion for excellence and dedication to the patients of our community.” Its namesake, Dr. Esguerra, was known as a caring, passionate, and inspirational physician who loved both the science and art of medicine.  

    Dr. John Minadeo, NMC’s Chief Medical Officer, said that Dr. Beattie’s remarkable passion for medicine is much like that of Dr. Esguerra. “Your enthusiasm is felt by those you encounter not only in the operating room or clinic, it is felt by all you pass by as you walk through the halls of the hospital. Your energy is boundless and your optimism is felt by everyone you meet.” 

    Dr. Beattie joins a list of “Deo Award” honors that includes Dr. Toby Sadkin, Dr. Fred Holmes, Dr. Frank Zsoldos, Dr. Mike Corrigan, Dr. Robert Zelazo, and Dr. Stephen Payne. Some of those providers were on hand at the dinner to congratulate the new honoree, including Dr. Minadeo who won the award in 2018. 

    Board of Directors

    Janet McCarthy

    President

    About Janet McCarthy

    Janet McCarthy, of Georgia. Mrs. McCarthy is the Executive Director of the Franklin County Home Health Agency. 

    Jake Holzscheiter

    Vice President

    About Jake Holzscheiter

    Jake Holzscheiter, of Westford, Mr. Holzscheiter is the President CEO of A.N. Deringer, Inc.  

    Lowrey Sullivan

    President of the Medical Staff:

    About Lowrey Sullivan, MD

    Lowrey Sullivan, MD, of St. Albans. Dr. Sullivan is a practicing physician at Northwestern Obstetrics & Gynecology. He served as Chief Medical Officer from 2011 to 2018 and as the Chief Medical and Quality Officer from 2017-2019. 

    Dawn Bugbee

    Treasurer

    About Dawn Bugbee
    Dawn Bugbee, of South Hero. Mrs. Bugbee is a retired Vice President and the Chief Financial Officer of Green Mountain Power Corporation.

    John Casavant

    Secretary

    About John Casavant
    John Casavant, of St. Albans. Mr. Casavant is a Risk Management and Insurance professional with NFP.

    Leon Berthiaume

    Mr. Berthiaume is the CEO of the St. Albans Cooperative Creamery.  

    Nick Hadden

    Mr. Hadden is an attorney.

    Karyn Rocheleau

    Ms. Rocheleau is retired and is a former owner of a Training & Consulting Company. 

    Corey Parent

    Mr. Parent works in insurance at Hickock and Boardman and is a Vermont State Senator. 

    Marietta Scholten, MD

    Dr. Scholten is a practicing family medicine physician, former Medical Director for the Vermont Chronic Care Initiative and the Medical Director of the Franklin County Hospice Program. 

    Barb Toof

    Ms. Toof is a banker at Peoples Trust Company 

    Medical Executive Committee

    Lowrey Sullivan, MD, President of the Medical Staff 

    Donny Khela, MD, Vice President

    Anna Royer, MD, Secretary 

    Katie Montagne, MD, Immediate Past President  

    Louis Dandurand, MD, Chief of Emergency Service  

    Michele Burke, MD, Chief of Inpatient Service   

    Katie Montagne, MD, Chief of Surgical Service  

    Judy Fingergut, MD, Chief of Outpatient Medicine Service  

    Jennifer Covino, MD, Chief of Pediatric Service 

    Michael Barnum, MD, Member at Large 

    Leadership Team

    Jerry Barbini, Interim Chief Executive Officer  

    Dawn Bugbee, Interim Chief Administrative Officer  

    Deanna Orfanidis, RN, Chief Nursing Officer    

    John Minadeo, MD, Chief Medical Quality Officer   

    Robyn Alvis, Chief Financial Officer  

    Tom Conley, Vice President, Human Resources & Organizational Development  

    Jonathan Billings, Vice President, Community Relations  

     

    Board of Incorporators

    The NMC Incorporators is a group of up to 150 local residents from throughout northwestern Vermont who serve as a formal connection between the hospital and the community we serve. The Incorporators meet twice a year with primary functions being electing the Board of Directors, approving the corporate bylaws, and acting as ambassadors and advocates.  

    Janis Appel
    Judy Ashley
    Lorne Babb, M.D.
    Michael Barnum, M.D.
    Mary Bates
    Reginald Beliveau
    Leon Berthiaume
    Robert Bessette
    George Bilodeau
    Bernie Boudreau
    Steven Broer, Psy,D
    Gregory Brophey, M.D.
    Jacqueline Brosseau-Cyr
    Lawrence Bruce
    Dawn Bugbee
    Peter Burke, M.D.
    John Casavant
    Jane Catton
    Sandra Chagnon
    David Charbonneau
    Paul Clark
    Donald Collins
    Vaughn Comeau
    Coleen Condon-Kohaut
    Michael Corrigan, M.D.
    David Debellis
    Dustin Degree
    Christopher Dermody
    Lynn Desautels
    Richard Dickinson,, D.M.D.
    Grace Dickinson-Branon, D.M.D.
    Catherine Dimitruk
    Hibbard Doe
    David Ducham
    Jeffrey Eaton
    John Edwards
    Nancy Fiske
    Elaina Fontes
    Bradley Gabree
    Steven Gagner
    Andrea Gagner
    Thomas Gallagher
    Elizabeth Gamache
    Peter Garceau
    Valdemar and Bridget Garibay
    Thomas Gates
    Clement Gervais
    Uwe Goehlert, M.D.
    Nilda Gonnella-French
    Winton Goodrich
    Leon Graves
    Monica Greene
    William Greenwood
    Molly Grismore, R.N.
    Matthew Habedank.
    Nicholas Hadden, Esq.
    Joe Halko
    Christina Hamel
    Warren Hamm, Jr.
    John and Lisa Hango
    Rett Heald
    Gerald Herrera
    Hector Hill
    Jacob Holzscheiter
    Brian Honsinger
    Jacqui Hood
    Bridget Howrigan Rivet
    Shirley Jacobs
    Hayden Janes
    Paula Kane, Esq.
    Celeste Kane-Stebbins
    Kathleen Keenan
    Ned Kirsch
    Dana Kittell
    Molly Lambert
    Kathy Lavoie
    Michelle Lawrence
    Chelsey Lawyer
    Jeffrey Levesque
    Sally Lindberg
    Danielle Lindley-Mitchell
    Carol Livingston, R.N.
    Deborah Loughlin
    Adam Luneau
    David Mahoney
    Kevin Manahan
    JoAnn Manahan
    James Manahan II
    Steven Marshall, Esq.
    Sandy Mayotte
    Janet McCarthy
    Mike McCarthy
    Ralph McNall
    John Minadeo, M.D.
    Sheri Moore
    Jeffrey Moreau
    Dr. Joseph and Judy Nasca
    William Nihan
    William O'Connor, Jr.
    Corey Parent
    Pamela Parsons
    Steve Payne, M.D.
    Peter Perley
    Albert and Marcia Perry
    Keith and Sylvia Ploof
    Susie Posner Jones
    Kristin Prior
    William Roberts, M.D., PhD.
    Donna Roby
    Karyn Rocheleau
    Samuel Ruggiano
    Chip Sawyer
    Kevin and Karen Scheffler
    Marietta Scholten,M.D.
    John Schreindorfer
    Kristina Senna
    Albert and Sally Severy
    Heather Skilling,V.M.D.
    Tim Smith
    Stephen Stata
    Molly Stata Comeau
    Kathy Tabor
    Patrick Talcott
    Barbara Toof
    Thomas Traber
    Paula Tremblay
    Ted Tyler, III
    Lynn Vallee
    Howard Van Benthuysen
    Daniel Vanslette
    Albin Voegele
    James Walsh
    Homer Wetherby
    Deb Winters
    Penny Wright
    Frank and Judy Zsoldos

    Our Management Team

    Jessica Aboelezz
    Caitlin Andra
    Jacob Ashline Jr
    Devin Bachelder
    Joel Banazek
    Michael Barnum, MD
    Bobbie Billado
    David Blin
    Dennis Boucher
    Stephanie Breault
    Gregory Brophey, MD
    Michele Burke, MD
    Jerri Bushey
    Kelly Campbell
    Susan Carol, MD
    Carrie Consentino
    Kristy Cushing

    Louis Dandurand, MD
    Aimee Deforge
    Richard Dickhaut
    Eve Dossey
    Judy Fingergut
    Erica Finnegan
    Anna Gabaree
    Meghan Geraw
    Laura Gilbert
    Christi Giroux
    Amanda Hill
    William Hobkirk
    Debra Hoffman
    Nathan King
    Katharine Laddison
    Courtney Leduc
    Laura Lippa

    JoAnn Manahan
    Kate Merchant
    Anneke Merritt
    Tyson Moulton
    Don Muller
    Sarah Nielsen
    Courtney O'Brien
    Jamie Pinkham
    Denise Smith
    Megan Smith
    Karen Staniels
    Thomas Suppan, MD
    Bridget Thompson
    Jill Torrey
    Casey Webb
    Katherine Winchester
    Deirdre Young

    Gifts from Our Community: Annual Donors

    Individuals

    David and Sarah Allerton
    Ronald Anstey
    Judy Ashley
    Sharon Bashaw
    Debra Bechtel
    Joel Benware
    Sidney Berkson
    Jill Berry Bowen
    Leon and Anne Berthiaume
    Brittany and Marc Bessette
    Jonathan & Marilyn Billings
    Grace Billings
    David Blin
    Pamela Bonsall
    Stacey Boudreau
    Steve Bourgeois
    Lisa Bovat
    Jane Bower
    Arreta Boyd
    Stephanie Breault
    Eric Brigante
    Gregory Brophey
    Jacqueline Brown
    Gregory and Dale Brown
    Lawrence Bruce
    James Bryce
    Michele Burke, MD
    Caryn Burleson
    Jerri Bushey
    William Cain
    Jonathan and Heather Callan
    Dr. Rob Beattie and Jane Catton
    Amy Centabar
    John Chesarek
    Brian Clukey
    Kathleen Coburn
    Lori Columb
    Tom Conley
    Kelly Connolly
    Lisa Cornforth
    Robert and Ruth Cronin
    Sarah DeSilvey, NP
    James Dickmann
    Mari Donna
    Annette Dragoon
    Faith DuBois
    David Ducham
    Kimberly Duffel
    Deborah Durant
    Bonnie Evans
    Amber Felisko
    Donna Fontana-Smith
    Stephania Fregeau
    Mark Fyles
    Valdemar and Bridget Garibay
    David P. Gervais
    Dr. Wallace and Natalie Good
    Robert Goulette
    Christopher Grimes
    Carol Groening
    Amie Hakey
    Jennifer Henry
    Christopher Hickey
    Courtney Hodet
    Jacqui Hood
    Stephen Howe
    Thomas Hungerford
    Shirley Jacobs
    John Johnson, OD
    David Kimel
    David Knightes
    Katharine Laddison
    Molly Lambert
    Erin LaRocque
    Mark and Rebecca Lauer
    Wendy Lawrence
    Deeanna Lefluer
    Sally Lindberg
    John Livingston
    Shantel Longe
    Katy Magnuson
    Cathy Martell
    Linda Martell
    Shawn and Robyn McElwain
    Jackie McNall
    John Minadeo, MD
    George Murphy
    Jonathan Newhard
    John Newton
    Paul Newton, MD
    Sarah Nielsen
    Keirsten Nulph
    Mary Obrien
    Miller Pearsall, MD
    Clifford Peebles
    Albert and Marcia Perry
    Kathie Pingree
    Jamie Pinkham
    Robert Pitts, MD
    Sherry Pontbriand
    David Powell
    Lester Ravlin
    Prescott Reiner
    Louise Rocheleau
    Roy A. Hango Consulting Engineers
    Ellen Sargent
    Albert and Sally Severy
    Frank Short
    Gregory Silvestri
    David Simcoe, DO
    Sarah Sterling
    Carol Streeter
    L. Lowrey Sullivan, MD
    Valerie Sullivan
    David Swainbank
    Adam Thompson
    Lester Thompson
    Deb Timmerman
    Jill Torrey
    Heather Tremblay
    Sherry Underwood
    Matthew Walker
    Lisa Anne Weaver
    Diane Weishaar
    Mary Woodhouse, MD
    Robert Zelazo, MD
    Dr. Frank and Judy Zsoldos

    Businesses & Organizations

    Bellows Free Academy Student Activities
    Bokan
    Farrell Distributing
    Fitness Zone
    Franklin County Industrial Development Corp.
    Hannaford Food & Pharmacy
    Hickok & Boardman Insurance Group
    Holy Trinity Episcopal Church

    Home Depot  
    J and M Charbonneau Living Trust  
    Marshall & Marshall  
    Mary Ellen Jolley Revocable Trust  
    McCuin Fuels, Inc.  
    McSoley McCoy & Co  
    Med Associates  
    MRC Mega Realty Center  

    NFP Property and Casualty Services, Inc.  
    Open Approach  
    People's United Bank  
    Race Registration Online LLC  
    Rotary Club of St. Albans  
    Suncrest Health Care Communities  
    The Richards Group  
    Union Bank  

    In Memory Of

    In Memory of Brad Paradee
    Bourdeau Brothers
    Craig and Glory Kidger
    Kevin and Stephanie Macia
    Terry Wright
    Ronald and Linda McNall
    Alton and Lorraine Bruso
    David Ovitt
    Louise Lussier

    In Memory of Claudette Bostwick
    David Ducham
    Bridget Howrigan Rivet
    Elaine Charron
    Kelly Morley
    Lauriette Winters
    David Reissig
    Dolores Rosati
    Joseph Durfee
    Phillip Ploof
    Laura Jarvis
    Jennifer Hsieh
    Thomas Wells
    Champlain Valley Exposition
    Mark Ovitt
    Kasia Bilodeau
    Deborah Winters
    Gregory Sargent
    Jean Fairchild
    Howard Estates Condo Assoc.
    Donald Rainville
    June White
    Vicki McDonald
    Joseph Montcalm
    Julian LaRoche
    Robert Caggige
    Pignona Family Trust
    Lawrence Bruce
    Mary Lou Zakrzewski
    Tara Dugan Banks
    Spencer Noble
    James Fisher
    Michael Dugan
    Burlington Business Association
    Lisa Aubrey
    Mary Cronin
    Kevin McGinn
    Loretta Pigeon
    Suncrest Health Care Communities
    Donald Tinney
    Deborah Doig
    Steven Day

    In Memory of Doris Boardman
    Sherry Scott

    In Memory of Georgette Gagne
    Jim and Norma Manley

    In Special Recognition of Kevin Smith Sports Family
    David Aliquo

    In Special
    Recognition of Dr. Burke’s Retirement

    Robert Bessette

    In Memory of James Brouillette
    Thomas Walsh
    Kathy Rochedieu

    In Memory of Jane Magnant
    Robert Chevalier
    Kevin Smith's Sports Connection
    Maurice L'Esperance
    Lenora Hamer
    Peter Fyles

    Patricia Williamson
    Pamela O'Connell
    Pauline Pare
    Carol McKinney
    Audrey Campbell
    Pamela Omslaer
    The Chevalier Family
    Kimberly Cackowski
    Joseph Pare
    Michael Bouthillette
    Kathryn Cain
    Julie Ovitt

    In Memory of Marlyne A. Bashaw
    Bridget Howrigan Rivet
    Brett Clace
    Julie Mueller
    Ellen McGinnis
    William Gladski
    Maureen Deaner
    Mother Nature's Helper

    In Memory of Mary Lou Collins
    Gerald Myers

    In Memory of Paul Gagne
    Edith Rillo
    Oakland Station Records
    John and Jane Ferland
    Carl and Betty Bessette
    Suzette Gagne
    Ashley Martin
    Helen Stimets

    In Memory of Stephen Scott
    Young’s Accounting
    Alan Brown

    Assisting All Of Our Patients 

    Northwestern Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Northwestern Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

    Northwestern Medical Center:

    • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
      • Qualified sign language interpreters
      • Written information in other formats (large print, audio, accessible electronic formats, other formats)
    • Provides free language services to people whose primary language is not English, such as:
      • Qualified interpreters
      • Information written in other languages

    If you need these services, contact: Jamie Pinkham

    If you believe that Northwestern Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

    Jamie Pinkham

    Northwestern Medical Center

    133 Fairfield Street

    St. Albans, Vermont 05478

    802-524-5911, TTY 800-253-0191

    jpinkham@nmcinc.org

    You can file a grievance in person or by mail, or email.

    If you need help filing a grievance, Jamie Pinkham is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at U.S. Department of Health and Human Services Office for Civil Rights, or by mail or phone at:

    U.S. Department of Health and Human Services

    200 Independence Avenue, SW

    Room 509F, HHH Building

    Washington, D.C. 20201

    1-800-368-1019, 800-537-7697 (TDD)

    Complaint forms are available Here

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