2019 NMC Annual Report


Please watch this short video introduction from our CEO and Board President.

Exceptional Care

Patient Stories

A Life Saved

Don Bilodeau

Healthier for Surgery

James Warpinski

Hope & Recovery

Charlotte Jackson

{Y}our Tomorrow

Lauri Ellis

Back in Balance

Linda Pelkey

Meeting Community Needs

New Providers

NMC has a bumper crop of new providers joining our staff this fall, in the fields of Primary Care, Orthopaedics, Pediatrics and Obstetrics and Gynecology.

Dr. Elizabeth Disney

Northwestern OB/GYN

About Dr. Disney

Dr. Elizabeth Disney started practice with Northwestern OB/GYN in August. She is originally from Plattsburgh, NY and recently completed her four-year OBGYN residency at the University of Utah Hospital in Salt Lake City. She said she enjoys caring for women of all ages, through their greatest triumphs and their most challenging hardships. She spends most of her free time in the outdoors, trail running, skiing and playing on the lake.

Dr. Nathan Mauser

NW Orthopaedic and Rehabilitation Center

About Dr. Mauser

Dr. Nathan Mauser began work with the Northwestern Orthopaedic and Rehabilitation Center in mid-September. Dr. Mauser earned his medical degree from the University of Louisville School of Medicine and performed his residency at the University of Vermont Department of Orthopaedics and Rehabilitation. He also did a spine fellowship at the University of Pittsburgh Medical Center Department of Orthopaedics. He has strong family ties to the area and said that “Vermont and NMC are the perfect blend of natural beauty and community. I have always wanted to work at a community hospital. NMC has allowed me to create a practice specializing in my two favorite areas of orthopaedics: total joint replacements and spine surgery.”

Dr. Cecilia Disney

Primary Care provider

About Dr. Disney

Dr. Cecilia Disney, also joined NMC this fall! Dr. Cecilia Disney is a Primary Care provider and joins the teams at Northwestern Primary Care in St. Albans and Northwestern Georgia Health Center. Cecilia is excited to join her sister Elizabeth on NMC staff, but said that it was really the people and staff at Northwestern Medical Center who helped her make the decision to come to Vermont from the Sea Mar Community Health Centers near Seattle where she had been practicing. “You have to be energized by your colleagues,” she said, something she experienced during her interview process. Dr. Disney also said she enjoys family practice because it allows her to get to know people deeply, and to connect with whole families.

Dr. Colleen Moran

Northwestern Pediatrics

About Dr. Moran

Dr. Colleen Moran also started at NMC this fall, joining the team at Northwestern Pediatrics. Dr. Moran is a Vermont native who earned her MD from the UVM College of Medicine, and performed her residency at the UVM Children’s Hospital. She enjoys working with kids and families at all stages of growth and development. In particular, she enjoys caring for adolescents as they transitioning into early adulthood. “Adolescence is a time of incredible change and growth,” says Dr. Moran, “and I like to work with patients and families to support the natural transition to independent young adulthood.”

Dr. Moran is delighted to be settled in Vermont with her family and pets, including horses.

Additional new Providers:

  • Kaitlyn Barrett, DO, Endocrinologist
  • Christine Corbeil, NP, Cardiology
  • Ludmila Kaplan, MD, Hospitalist
  • Lucy Lane, MD, Radiologist
  • Blake McKnight, NP, Urgent Care
  • Elizabeth Owens, PA, Urgent Care
  • Lauren Pelski, NP, Urgent Care
  • Meghan Saunders, NP, Hospitalist
  • Mary Alice Watts, NP, Primary Care
  • Robert Yeager, MD, Emergency Med

Coming Soon:

  • Shannon Hogan, DO, Pediatrician (starting 11/18)
  • Andrew Myrtue, MD, Orthopaedics (starting 3/2020)
  • Shaunna St. Clair, PA, Urgent Care (starting 2/2020)

Community Events


Pediatrics in Action

Dr. Laura Bellstrom got in on the fun at Healthy Hearts as part of the Northwestern Pediatrics booth that encouraged kids to be physically active through things like hula hooping.

Bashaw Bowlathon

This year’s Bowl-a-Thon to support the Jim Bashaw Cancer and Catastrophic Illness Fund raised over $7,200 thanks to generous sponsors and dedicated bowlers. The annual event is one of the biggest fund-raisers for this worthy cause.

Fun with Flavorland

Health Educator Amy Brewer plays Flavorland with a young attendee at the Healthy Hearts event held at St. Albans City School. The event drew hundreds of families for a half-day of healthy fun and education.

Learning About Stress Reduction

NMC’s Deb Timmerman is a Senior Pharmacy Technician at NMC, and she volunteered at the Family Birth Center booth at Healthy Hearts. This year, the FBC encouraged people to engage in mindful activities like knitting, crocheting or making friendship bracelets. This kind of mindful behavior can help calm parents and children!

Connecting with the Community

Shannon Meehan, Exercise Physiologist, plays Healthy Jeopardy with a Healthy Hearts attendee. Meehan’s booth included fun facts from NMC’s Cardiac Rehab and Pulmonary Rehab programs – teaching about hearts and lungs.  


at NMC

NMC Connecting to Community

This year, NMC staff began two programs of regular community service – helping the local food shelf and soup kitchen.

This year, NMC collaborated with other community organizations to help Northwest Family Foods stay open one evening each week – giving access to the food shelf during after-work hours. One Thursday evening each month, NMC’ers volunteer at the food shelf to help the Northwest Family Foods staff extend the hours of service. The Franklin County Business and Professional Women and the St. Albans Rotary Club join NMC in the week-night volunteering – a true community collaboration.

In another volunteer activity, NMC Departments volunteer each month to gather staples for Martha’s Community Kitchen, supporting the organization’s work in providing lunches for community members every day from 11 am to 12:30 pm. Staff provide needed items like spaghetti, beans, coffee, iced tea, sugar, cleaning products, responding to need expressed by Kitchen staff. Martha’s Kitchen has been a part of our community for 30 years, and this year moved to a new location on Lake Street.

Bill Young is a Switchboard Operator at NMC and part of the Patient Access team who collected staples for Martha’s Kitchen this year.  

Members of NMC’s Laboratory Services team donated this collection of food staples for Martha’s Kitchen.  

Darcy Tatro and Suzette Gagne of NMC’s Finance Department spent an evening volunteering at Northwest Family Foods this year, helping stock and organize shelves.  

Investing for a Healthier Community


As a not-for-profit organization and as one of the largest employers in the region, NMC carries a responsibility, both formal and informal, to help address critical issues which impact community health that go beyond the direct care NMC provides. We do so through our ‘community benefit investments’ (a term of the Internal Revenue Service – IRS) to help our community achieve a healthier future.  

Northwestern Medical Center receives financial benefits by participating in the 340B drug pricing program. These benefits contribute to the level of financial assistance that NMC can make available to patients who meet established criteria. No specific discount or financial assistance is offered to patients that receive drugs under the 340B drug pricing program; however, these patients can apply for NMC financial assistance that is available to all who qualify. 

Lack of financial resources is a barrier to good health. To help, NMC provides free care for those who meet guidelines (income below 300% of the poverty line). That amounted to close to $1 million of free care in Fiscal Year 2018. We also contribute to and administer the Jim Bashaw Cancer and Catastrophic Illness fund, the NMC Diabetes fund, and the Smiles for Recovery fund which assist patients with healthcare expenses. In addition, NMC provides flexible funding through our care management process to help patients address social determinants that interfere with their recovery and good health. 

NMC’s vision calls on us to “partner to improve the wellness of our community.” Investing in wellness and prevention to prevent illness and chronic disease and reduce the demand for costly medical treatments is a vital part of bending the cost curve in healthcare long term and improving the quality of life. Toward this end, NMC invests more than $1 million in unreimbursed Lifestyle Medicine Services, the RiseVT community campaign to embrace healthier lifestyles, community care management, and related services and offerings. NMC partners with Northwestern Counseling & Support Services to bring the “Healthy Hearts” health fair to the community each February, providing access to education, free screenings, referrals, and family fun for hundreds of attendees. We are a significant funder for the Franklin Grand Isle Tobacco Coalition efforts, which has been instrumental in reducing the rates of tobacco use in our community. We are the major funder of the Healthy Roots Collaborative, the diversified agricultural effort in our local region which is helping fresh healthy local produce and foods into homes across our community.  

We are also a significant financial partner in the Congress & Main development in partnership with Vermont Tech, Community College of Vermont, and the City of St. Albans to expand a nursing program into downtown infused with wellness services. The return on these investments is long-term and it is real. The national Prevention Institute says, “For every dollar we spend on prevention we see a 5 to 1 return on investment in just 5 years. We simply can’t fix our economy without it.”  

On top of these focal efforts relating to community benefit, NMC provides close to $100,000 a year in funding to key community partners working on priorities within the community health needs assessment, on social determinants such as housing, and on related efforts to improve the quality of life. These agencies are able to have a positive impact in areas outside NMC’s direct expertise, but which directly impact the lives of our patients and our staff. NMC is a significant funder of the United Way of Northwestern Vermont and also provides donations and support to partners including: the American Heart, Cancer, and Alzheimer’s societies; Martha’s Kitchen; Tim’s House; Franklin County Home Health; Hard’Ack; the Franklin County Regional Chamber of Commerce; the Vermont Futures Project; the Howard Center; Special Olympics; Make A Wish; Northwest Family Foods of CVOEO; Mobius Mentoring; the Teen Institute; Voices Against Violence; Girls On the Run; the Friends of Northern Lake Champlain; Prevent Child Abuse Vermont; the St. Albans Rotary Club; and more. In addition, this year, NMC employees have joined in on the effort to serve our community, with an initial focus on helping local efforts to address food insecurity. In a partnership with Northwest Family Foods, NMCers are among the volunteers working to keep the food shelf open one evening a week. This allows individuals and families who need access but who are working full time to be able to come to the food shelf after work. NMC staff are also taking turns once a month with departmental food drives to provide meals and needed supplies to Martha’s Kitchen. Monthly donations can weigh in at more than 90 pounds and make a valuable difference to our partners’ efforts to provide meals for those in need. No single individual or agency can tackle the challenges of our community alone and NMC is proud to collaborate with these great partners as we work collectively towards a healthier future for all. 

New Ventures

Name Change: Northwestern Partners in Hope and Recovery

This year, Northwestern Medical Center “pain clinic” adopted a new identity that better reflects the mission and approach of the clinic: Northwestern Partners in Hope and Recovery. This new name gives clearer representation of the work of the team which partners with community members who are working to overcome addiction. The butterfly in the logo is unique among the NMC practices, and represents the transformative changes many of our patients make in the process of recovery and growth.

“With expanded services including educational groups, psychiatry, medication management, multiple care providers, nursing care coordination, mindfulness and social work, we are well equipped to provide a whole-person, holistic approach to recovery,” says Medical Director Suzan White.

“It is our goal to create a foundation for lasting change in individuals who are ready to move toward a more stable and healthy life. Our experienced team facilitates this transformation by treating everyone who walks through our doors with kindness, caring and respect,” she says.

New Services, Greater Access

NMC continually strives to meet community need for healthcare and this year, we launched several new services, and partnered with other healthcare organizations to strengthen the local care system.

In the fall of 2018, Northwestern Occupational Health began providing telemedicine visits for injured worker care for two Vermont businesses, saving time and travel for their employees

The two St. Albans offices of the Northern Tier Centers for Health moved onto NMC’s campus in March 2019, offering patients convenient parking and quick access to hospital services as well from their location in Suite 3 of the Doctors Office Commons building.

In April, NMC announced a partnership with Vermont Tech and Community College of Vermont to bring a nursing program and wellness resources to downtown St. Albans in the building project at the corner of Congress and Main Streets. This collaboration anchors health, wellness and education right at the heart of our community, a big win for the local economy, for the business community, for local students and for the healthcare field so urgently in need of qualified nurses.

NMC launched its Hearing Aid Clinic in the spring, bringing much-needed access to area residents seeking help with hearing aid assessments, purchase and fittings.

On July 1, NMC’s infusion medicine services moved into a new location – the West Wing of the Progressive Care inpatient unit. The location provides dedicated space for infusions, moving out of shared space in the operating suites.

In the fall of 2019, NMC began offering endocrinology services in partnership with the University of Vermont Medical Center, using a UVVMC physician two days per week in NMC’s specialty clinics space at the front of campus.

Coaching a Village to Health


One key focus for NMC’s Lifestyle Medicine Clinic this year is a Health Coaching approach – a technique that involves a triad of providers: Physician, Dietician and Athletic Trainer. The Health Coaching model is all about building relationships, says Athletic Trainer John Burke. That relationship enables a Health Coach to uncover a patient’s motivators … and finding those intrinsic reward systems leads to sustainable changes.  

“It also gives patients a platform to be heard,” says Burke. “When was the last time they were truly and deeply listened to?”  

A Health Coach is there to listen, and to reflect what patients say, responding with empathy and compassion. That listening session starts the whole process of creating a wellness vision, setting short and long-term goals, and looking to the future.  

This behavior change mindset is key to making changes in your lifestyle that you will be able to maintain over time,” says Lifestyle Medicine Medical Director Elisabeth Fontaine, MD 

And, when individual efforts like Health Coaching meet up with community-based changes – like those supported by RiseVT – successful wellness is much easier to achieve and sustain.   

Want to meet with a Health Coach?

Call 524-1227 to make an appointment today!

Investing in Prevention

Feet on the Ground: Getting Active with Walkability Expert Mark Fenton

Walkability expert Mark Fenton visited the towns of Alburgh, Enosburg Falls, Fairfax, Grand Isle, Highgate, Montgomery, Sheldon, St. Albans and Swanton this spring, as part of collaborative efforts to make local communities more walkable and more bikeable. Fenton was making a repeat visit to our area, having toured here in 2015, and he both reviewed progress made and recommended continued improvements.

The visit was made possible by RiseVT with planning help from the Northwestern Regional Planning Commission and the Vermont Department of Health. Fenton’s visit was inspiring, as he spoke with many community members throughout his visit, applauding their efforts and urging them to keep the momentum going.

His key message: design your communities to encourage physical activity – specifically walking. These design and infrastructure changes will be good for individual health, will attract new homeowners, and strengthen the local economy.

One of the remarkable elements of his visit was the deep engagement in each town he visited. He was met with community leaders, business people and citizens who were excited to share and learn – and he encouraged them to be unafraid to try small changes, temporary measures and pilot projects to get the walkability ball rolling.

He was impressed with work in Swanton where the community implemented many improvements since the 2015 visit. He emphasized that community change takes community partnerships and thanked RiseVT for providing impetus and support for such change. “If you don’t have good community partners like {RiseVT} to work with, nothing gets done,” he said.

Mark Fenton and a group of Fairfax residents cross the covered bridge near the elementary and high school on Maple Street.  

Touring the St. Albans Bay area, Fenton took note of the dangerous intersection of Lake Street and Georgia Shore Road, recommending curb extensions, high-visibility crosswalks and curb bump-outs.  

Fenton visited Highgate, walking the Health Path with Heidi Britch-Valenta in this photo. 

In Montgomery, Fenton visited with community leaders, staff and residents. He recommended the town adopt a “complete streets” policy that ensures that all road work takes all users into account, including pedestrians and bicyclists.  

Prevention Ride with the Governor


In August, Governor Phil Scott toured Franklin County on his bike with a group of local cyclists taking a journey designed by RiseVT to promote wellness, primary prevention of chronic disease, and build on the rolling momentum of a visit by national walkability expert Mark Fenton.

The Governor embarked on the trip from Northwestern Medical Center, and from there headed to the St. Albans Bay Park. He was met by RiseVT Wellness Specialist Jessica Frost, who introduced Town Select board Chair Brendan Deso and Melinda White of NMC’s Northwestern Partners in Hope and Recovery. Both Deso and White spoke of the importance of walkable communities – which support businesses, quality of life, and even recovery.

Next the Governor’s riding group headed to Swanton where they celebrated 10 years of the Swanton Fit and Healthy Path and visited a new playground. The crowd in Swanton was strong, demonstrating that community’s engagement on healthy programming and infrastructure.

From Swanton, the group rode to Highgate, once again met by a crowd of community members and officials who showed off the area’s work on walkability.

The event was a successful showcase of the concepts behind thoughtful design of the built environment. This thoughtful approach has big impacts on creating safe, walkable, bikeable environments for all. This kind of environment fosters health and wellbeing through physical activity and community connectedness.

New Wellness Policy for Maple Run 

This June, the Maple Run Unified School District adopted a new wellness policy aimed at creating healthier school environments and ultimately reducing childhood obesity.

The new policy was developed collaboratively with input from many groups, and with support from RiseVT. A group of advocates came together with about 20 active members that included nurses, guidance counselors, teachers, Vermont Department of Health staff, parents, physical therapists, Farm to School experts, The Abbey Group and staff of the school district office. This group met regularly for nearly two years to evaluate the existing policy, and craft a new one.

The group used a Wellness School Assessment Tool (WELLSAT) and found that the old policy scored a 33/100. RiseVT also conducted a measurement study of BMI averages for the school district. The results showed obesity rates as high as 28 percent in one of the Maple Run school districts. These numbers prompted school officials to take action.

The new policy has schools building physical activity into classroom activity, implementing Farm to School programs, using healthy foods in celebrations, adopting “share fridges” to address hunger and eliminate waste … and much more. The collaborative process and widespread impact of the policy change make this milestone a major marker on our area’s journey to health.

RiseVT encourages stretch breaks for kids in classrooms.

St. Albans City School students take part in a wall sit challenge.

RiseVT is Rising to the Occasion

Many local schools, businesses and municipalities have risen to the challenge set by RiseVT to actively create healthy environments. Schools tap into the energy of staff and students, businesses build flexible, innovative wellness programs for healthy workplaces, and cities and towns commit to policy changes that support healthy community environments. This great work locally has inspired the RiseVT movement to grow statewide. Click here to learn more about the statewide effort.  

Here’s a list of the rising tide of healthy heroes! 

Gold Schools

View Gold Schools
  • Bakersfield Elementary Middle School
  • Fairfield Center School
  • Fletcher Elementary School
  • Georgia Elementary and Middle School
  • Sheldon Elementary School
  • SOAR Learning Center
  • St. Albans City School
  • St. Albans Town Educational Center 

Thank you to the dedicated classroom teachers who have made this gold-level success possible!

Gold Businesses

View Gold Businesses
  • Ben & Jerry’s
  • Community College of Vermont
  • City of St. Albans
  • Duke’s Fitness Center
  • Franklin County Caring Communities
  • Franklin County Home Health Agency
  • Franklin Northwest Supervisory Union
  • Maple Run Unified School District
  • Northwestern Counseling & Support Services
  • Northwestern Medical Center
  • The St. Albans Museum
  • Swanton Village
  • Vermont Department of Health 
  • Vermont Precision Tools

Gold Municipalities

View Gold Municipalities
  • City of St. Albans

  • Swanton Village

  • Town of Highgate

  • Town of St. Albans

RiseVT Gold Level Teachers

Kendra Pillsbury

Bakerfield Elementary Middle School

Meghan Petrie

Bakerfield Elementary Middle School

Arlene O’Rourke

Bakerfield Elementary Middle School

Cara Newman

Bakerfield Elementary Middle School

Kiah Hamner

Bakerfield Elementary Middle School

Chelsea Ellis

Bakerfield Elementary Middle School

Stephanie Beland

Bakerfield Elementary Middle School

Madison Sanguinetti

Fairfield Center School

Kathleen Pellegrino

Fletcher Elementary School

Cathy O’Brien

Fletcher Elementary School

Alison Perry

Folsom Education and Community Center

Samantha Cantell

Folsom Education and Community Center

Erin Young

Georgia Elementary and Middle School

Sue Tougas

Georgia Elementary and Middle School

Stacey Sullivan

Georgia Elementary and Middle School

Heather Sikorsky

Georgia Elementary and Middle School

Emily Morse

Georgia Elementary and Middle School

Allison MacKenzie

Georgia Elementary and Middle School

Jessica Howrigan

Georgia Elementary and Middle School

Sara Heth

Georgia Elementary and Middle School

Pam Farmer

Georgia Elementary and Middle School

Mandy Alarcon

Georgia Elementary and Middle School

Robin Taylor

Grand Isle School

Kathleen Williams

St. Albans City School

Michelle Patnode

St. Albans City School – now teaching in Highgate

Kristen Murphy

St. Albans City School

Lauren Mangis

St. Albans City School

Lisa Lucas

St. Albans City School

Sally Lawyer

St. Albans City School

Tiffany Johnson

St. Albans City School

Tyler Cook

St. Albans City School

Braina Brown

St. Albans City School

Anna Brace

St. Albans City School

Jessica Bachand

St. Albans City School

Amy Ward


Lisa Thompson


Kate Pelkey


Dina Fitzgerald


Cheryl Duplissa


Daphne Delude


Lisa Curry


Jennifer Callahan


Diane Bruley


Jill Boomhover


Regan Keelty

Sheldon Elementary

Kerri Hoag

Sheldon Elementary

Sarah Farrar

Sheldon Elementary

Kelly Derry

Sheldon Elementary

Lisa Cioffi

Sheldon Elementary

Amy Callan-Gervais

Sheldon Elementary

Jessica Bourbeau

Sheldon Elementary

Heather Young


Tiffany Trombley


Randy Pike


Kristi Hamblett


Caitlin Farrar


Matt Chevalier


Marc Brunelle


Hannah Scott

Swanton Elementary School

Gabby Ramseyer

Swanton Elementary School

Jamie McCarthy

Swanton Elementary School – now teaching in Essex

Jody Chase

Swanton Elementary School

Braina Brown


Braina Brown


Anna Brace


Jill Boomhover


Tess Bashaw


Jessica Bachand


Our People

Clinical Practice Governance Milestones

This year, NMC made a tremendous amount of progress implementing a new Clinical Practice Governance model. This shared-decision making structure is related to the clinical care of patients, family and community served by NMC. The CPG model includes Unit-Based Councils representing distinct clinical departments to discuss, investigate and develop plans on healthcare practice. The model also includes a Coordinating Council to support interdepartmental communication about policy and procedure to ensure consistency and collaboration.



Shared Governance Advisory Group Retreat



Shared Governance Advisory Group regular meetings began

More than 30 nurses gathered for the Clinical Practice Governance day-long retreat held in September.



Logo, FAQs, Nomination Process, and Roles & Descriptions documents developed & finalized


Vicki George, PhD, RN, FAAN visited for the CPG Kickoff


Nurses nominate members of their departments they’d like to be members of the CPG Unit-Based Council



Nominees notified


Nominees to submit “Get to Know Me” forms by this date if interested in participating in the CPG Unit-Based Council


7.08.19 to 7.22.2019

Voting period


Adirondack Health visits to discuss their “Shared Governance Journey”

Working session

Nurses who were elected to the Unit-Based Council as well as the Coordinating Council gathered in September for a planning retreat led by consultant Vicki George, PhD, RN, FAAN.



Announce CPG Members



Transition to Practice Governance Retreat – Vicki George, PhD, RN, FAAN

Highlights of Happenings

Governor’s Visit During Nurses Week:

Governor Phil Scott visited NMC during our annual Nurses Week Celebrations and signed a proclamation formally recognizing the day in honor of nurses. He’s pictured here with some of NMC’s nursing staff and nursing leadership at a welcoming event held in the Courtyard Café.

Service Excellence Award Winner

Linda Martell, MA (center) was honored with the Service Excellence All-Star of the Year Award at June’s Employee Service Awards Recognition Banquet. Linda was recognized as someone who genuinely cares about her patients, her co-workers and her peers and was described as professional, respectful, resourceful and kind.

Pedal Powered Maple Fest Float

This year, NMC debuted a surrey bike at the Maple Festival Parade to show that embracing healthy lifestyles is not only important – but fun as well! Both RiseVT and NMC staff teamed up for the pedal-powered parade entry.

Celebrating Hospital Week

Chief Nursing Officer Deanna Orfanidis, RN serves up lunch during the Hospital Week free staff luncheon. Each year in May, NMC celebrates all staff with a week of fun, games and prizes – a staff favorite is the amazing free meal prepared by our Restaurant and Catering team and served by Leadership and Management.

Good food & fun during Hospital Week

Marilyn Webster, a Central Sterile Technician, leads the line during the Hospital Week staff meal, served annual by Leadership and Management.

Staff Feature

Nurses Making a Difference

Karen Fitzgerald and Leah Jablonski, both nurses in NMC’s Family Birth Center, made a missionary trip to Haiti this January – an experience that changed their perspectives on life in America.

The two spent 12 days in Haiti, working with an organization called Friar Suppliers, which makes regular trips to Haiti to support the local communities with supplies, food, water, jobs, and housing. During their trip, Karen and Leah helped to distribute food and clothing and also worked in the medical clinic.

Both remarked on the joyful, welcoming openness of the Haitian people, despite their lack of what we would consider basic necessities – water, food, clothing, medical care.

“It’s moving to me to this day,” said Karen. “It comes into my mind almost every day.”

Leah agreed. “It makes you do some self-reflection, this is why it’s so powerful.” She described the Haitians she met as beautiful, vibrant people in a culture very different from our own. “They go for days or weeks without water. And yet, they’re happy.”

Karen has supported the Friars Suppliers organization through donations for about 8 years and had gone on one previous Haiti Mission. But this year’s trip was a new experience for Leah – and she brought her husband along as a kind of honeymoon, the couple having married recently.

For both nurses, the experience was life-changing. They came back to view pantry cupboards as a wonder, and to marvel at the luxury of a long, hot shower.

For several days of the trip, Leah helped sort donated goods for pickup by Haitians and Karen helped teams building houses – 10×12 plywood sheds with one door and one window. Then, the two nurses helped staff the medical clinic.

During clinic hours, Leah’s role was to take manual blood pressures and it was typical to take a minimum of 200 BPs per day – all performed in extremely hot temperatures. The Haitians waited patiently in orderly lines for hours in the heat, with no complaints. Karen did triage at the clinic and said they saw many patients with stomach complaints that were often the result of parasites, as well as coughs, sore back, sore knees, itchy eyes.

“Some of the people who came through the clinic would break your heart,” said Karen.

But it was the kind and joyful nature of the people, and their deep sense of community that struck both women and remains in their minds. The experience sticks with them, a reminder of the things that are truly necessary for a happy life. 

Awards and Honors

Honoring Community Service 

Long-time Franklin County Legislator and Registered Nurse in NMC’s Emergency Department Kathy Keenan was honored with this year’s NMC Community Service award.

NMC Board President Leon Berthiaume announced the award on behalf of the board, and honored Keenan for her advocacy for the people of Franklin County both in Montpelier and locally.

“Kathy has been an active force working for the greater good in our community for many years while overcoming challenges and building positive relationships,” said Berthaiume.

“During her service in the Vermont Legislature, Kathy was known as a strong advocate for the people of Franklin County while being attentive to the needs of the state and the means of the taxpayers.  She welcomed differing viewpoints and patiently and skillfully moderated many local Legislative Breakfasts to help give constituents an opportunity to share their perspectives and ask their questions,” he said.

Berthiaume also noted her local involvement, serving on board of the Samaritan House, Franklin County Home Health Agency; the NMC Incorporators; the Business & Professional Women’s group; the St. Albans PTO; and the United Way of Franklin County.

Keenan also served as an Emergency Department nurse for more than 20 years.  She was active in teaching the ENCARE drunk-driving prevention courses to local youth and helped establish the awareness-raising “THINK” signs which appear throughout Vermont marking the locations of fatalities that occurred as the result of drinking and driving.

DEO Award

Dr. John Minadeo, and Emergency Department Physician and NMC’s new Chief Medical Officer, was honored with this year’s Deogracias “Deo” P. Esguerra, MD Service Award.

The award was created in 2011 to honor a provider with a “passion for excellence and dedication to the patients of our community.” Its namesake, Dr. Esguerra, was known as a caring, passionate and inspirational physician who loved both the science and art of medicine.

At the event where the award was presented, Dr. Minadeo was described as followed in Dr. Esguerra’s footsteps with a strong foundation in patient care, providing the best even under difficult circumstances.

The Men of NMC Tackle Health Topics

June was Men’s Health Month and this year, NMC raised awareness by seeking words of wisdom, tips and tricks from male staff around the hospital. Here is a sample of what they had to say to their colleagues and co-workers.

Click the arrows to see more 

Board of Directors


Leon Berthiaume, of Swanton. Mr Berthiaume is the CEO of the St. Albans Cooperative Creamery.

Vice President

Janet McCarthy, of Georgia. Mrs. McCarthy is the Executive Director of the Franklin County Home Health Agency.

President of the Medical Staff

Katie Montagne, MD. Dr. Montagne is an Anesthesiologist.


Dawn Bugbee, of South Hero. Mrs. Bugbee is a Vice President and the Chief Financial Officer of Green Mountain Power Corporation.


Jake Holzscheiter, of Westford, Mr. Holzscheiter is the President CEO of A.N. Deringer, Inc.

Past President

Kevin Manahan, of St. Albans. Mr. Manahan is a CPA with A.M. Peisch & Company, LLP.

Lorne Babb, MD, of Enosburg. Dr. Babb is a private practice physician and owner of Cold Hollow Family Practice in Enosburg Falls.

John Casavant, of St. Albans. Mr. Casavant is a Risk Management and Insurance professional with NFP.

Nick Hadden, of Fairfax. Mr. Hadden is an attorney.

William O’Connor, Jr, of St. Albans. Mr. O’Connor is retired from the Food Science Corporation where he served as Chief Operating Officer.

Karyn Rocheleau, of St. Albans. Ms. Rocheleau is retired and is a former owner of a Training & Consulting Company.

Marietta Scholten, MD, of St. Albans. Dr. Scholten is a practicing family medicine physician, former Medical Director for the Vermont Chronic Care Initiative and the Medical Director of the Franklin County Hospice Program.

Medical Executive Committee

Kathryn Montagne, MD, President of the Medical Staff

Donny Khela, MD, Vice President

Jennifer Eaton, MD, Secretary

Thomas Harrison, Immediate Past President 

Louis Dandurand, MD, Chief of Emergency Service 

Michele Burke, MD, Chief of Inpatient Service  

David Groening, DPM, Chief of Surgical Service 

Terri Nielsen, MD, Chief of Outpatient Medicine Service 

Jennifer Covino, MD, Chief of Pediatric Service

Michael Barnum, MD, Member at Large

Leadership Team

Jill Berry Bowen, Chief Executive Officer

Robyn Alvis, Chief Financial Officer

Deanna Orfanidis, Vice President, Chief Nursing Officer

Joel Benware, Chief Operating Officer, Chief Compliance Officer

Jonathan Billings, Vice President, Community Relations 

Tom Conley, Vice President, Human Resources & Organizational Development

Amy Putnam, Vice President, Physician Services

John Minadeo, MD, Chief Medical / Quality Officer

Board of Incorporators

Janis Appel
Judy Ashley
Lorne Babb, M.D.
Michael Barnum, M.D.
Mary Bates
Reginald Beliveau
Leon Berthiaume
Robert Bessette
George Bilodeau
Bernie Boudreau
Steven Broer, Psy,D
Gregory Brophey, M.D.
Jacqueline Brosseau-Cyr
Lawrence Bruce
Dawn Bugbee
Peter Burke, M.D.
John Casavant
Jane Catton
Sandra Chagnon
David Charbonneau
Paul Clark
Donald Collins
Vaughn Comeau
Coleen Condon-Kohaut
Michael Corrigan, M.D.
David Debellis
Dustin Degree
Christopher Dermody
Lynn Desautels
Richard Dickinson,, D.M.D.
Grace Dickinson-Branon, D.M.D.
Catherine Dimitruk
Hibbard Doe
David Ducham
Jeffrey Eaton
John Edwards
Nancy Fiske
Elaina Fontes
Bradley Gabree
Steven Gagner
Andrea Gagner
Thomas Gallagher
Elizabeth Gamache
Peter Garceau
Valdemar and Bridget Garibay
Thomas Gates
Clement Gervais
Uwe Goehlert, M.D.
Nilda Gonnella-French
Winton Goodrich
Leon Graves
Monica Greene
William Greenwood
Molly Grismore, R.N.
Nicholas Hadden, Esq.
Joe Halko
Christina Hamel
Warren Hamm, Jr.
John and Lisa Hango
Rett Heald
Gerald Herrera
Hector Hill
Jacob Holzscheiter
Brian Honsinger
Jacqui Hood
Bridget Howrigan Rivet
Shirley Jacobs
Hayden Janes
Paula Kane, Esq.
Celeste Kane-Stebbins
Kathleen Keenan
Ned Kirsch
Dana Kittell
Molly Lambert
Kathy Lavoie
Michelle Lawrence
Chelsey Lawyer
Jeffrey Levesque
Sally Lindberg
Danielle Lindley-Mitchell
Carol Livingston, R.N.
Deborah Loughlin
Adam Luneau
David Mahoney
Kevin Manahan
JoAnn Manahan
James Manahan II
Steven Marshall, Esq.
Sandy Mayotte
Janet McCarthy
Mike McCarthy
Ralph McNall
John Minadeo, M.D.
Sheri Moore
Jeffrey Moreau
Dr. Joseph and Judy Nasca
William Nihan
William O’Connor, Jr.
Corey Parent
Pamela Parsons
Steve Payne, M.D.
Peter Perley
Albert and Marcia Perry
Keith and Sylvia Ploof
Susie Posner Jones
Kristin Prior
William Roberts, M.D., PhD.
Donna Roby
Karyn Rocheleau
Samuel Ruggiano
Chip Sawyer
Kevin and Karen Scheffler
Marietta Scholten,M.D.
John Schreindorfer
Kristina Senna
Albert and Sally Severy
Heather Skilling,V.M.D.
Tim Smith
Stephen Stata
Molly Stata Comeau
Kathy Tabor
Patrick Talcott
Barbara Toof
Thomas Traber
Paula Tremblay
Ted Tyler, III
Lynn Vallee
Howard Van Benthuysen
Daniel Vanslette
Albin Voegele
James Walsh
Homer Wetherby
Deb Winters
Penny Wright
Frank and Judy Zsoldos

Our Management Team

Members of NMC’s Management team, including Leadership, at the annual retreat.


Financial Report

Annual Total Expenditures Per Capita vs. Resources Use Index (RUI)

NMC Achieving the Goals of Healthcare Reform

NMC is a proven leader in the transformation of Vermont’s healthcare system. Our work has helped our service area achieve designation as having lower costs and utilization – the goal’s of healthcare reform – than other areas of the State. Since reimbursements have not caught up with the transformation, this hurt us financially in FY’2019. It is the right path for our community and we will to lead while advocating for reimbursement change and the alignment of priorities and incentives among the Green Mountain Care Board, the Legislature, the Administration, Hospitals, Physicians and Providers, and Payors.

Gifts from Our Community: Annual Donors


  • Chari Andersen
  • Anonymous
  • Judy Ashley
  • Devin Bachelder
  • Doreen Benoit
  • Joel Benware
  • Leon Berthiaume
  • Robert Bessette
  • Jonathan Billings
  • David Blin
  • Richard E. Bombard
  • Pamela Bonsall
  • John Bostwick
  • Paul Bouchard
  • Lisa Bovat
  • Julia Boynton
  • Eric Brigante
  • Mark Brooks
  • Gregory Brophey
  • James Brouillette
  • Michele Burke
  • Caryn Burleson
  • Marie Burleson
  • Jerri Bushey
  • Mary Bushey
  • Michelle Carner
  • John Casavant
  • Jane Catton
  • Amy Centabar
  • Elaine A. Charron
  • Sandra Chicoine
  • Michelle Cioffi
  • Brian Clukey
  • Kathleen Coburn
  • Tom Conley
  • Kelly Connolly
  • Lisa Cornforth
  • Diane Costes
  • Robert Cronin
  • Heather Cutting
  • Donald Davison
  • Ann Delaney
  • Sarah DeSilvey
  • James Dickmann
  • Annette Dragoon
  • Brian Dubie
  • Faith DuBois
  • David Ducham
  • Kimberly Duffel
  • Deborah Durant
  • Jeffrey Eaton
  • Bonnie Evans
  • Amber Felisko
  • Hillary Fisher
  • Lyle Fleury
  • Lydia Foisy
  • Sara Frail
  • Stephania Fregeau
  • Peter Fyles
  • Valdemar and Bridget Garibay
  • Phil Gerbode
  • David P. Gervais
  • Cindy Gibson
  • Leon Graves
  • Christopher Grimes
  • Gail Grismore
  • Carol Groening
  • Marilyn Grunewald
  • Amie Hakey
  • Amy Harris
  • Randy Hartman
  • Gerald Herrera
  • Christopher Hickey
  • William Hobkirk
  • Peter Hofstetter
  • Kenneth and Judy Holzscheiter
  • Jacqui Hood
  • Stephen Howe
  • Bridget Howrigan Rivet
  • David Hutchinson
  • Shirley Jacobs
  • Robert and Diane Janelli
  • John Johnson
  • Michael Kennedy, MD
  • Edward T. Kissane
  • Carol Klette
  • William and Bonnie Knaus
  • Katharine Laddison
  • Molly Lambert
  • Brittany LaPan
  • Erin LaRocque
  • Wendy Lawrence
  • Deeanna Lefluer
  • Alex Lehning
  • Valerie Lehouiller
  • Maurice L’Esperance
  • John Livingston
  • Jean M. Lowe Trust
  • Jacy Lunna
  • Shirley Lunna
  • Tina Machia
  • Elaine Magnan
  • Katy Magnuson
  • Kevin Manahan
  • Linda Martell
  • Patricia M. Martin
  • Haskell Mayo
  • Vaughn Mays
  • Janet McCarthy
  • Mark McGinn
  • Mark McGinn
  • Jackie McNall
  • Kimberly Melhuish
  • Jamie Merchant
  • John Minadeo, MD
  • Paula Minch
  • Jeffrey Moreau
  • Rev. Moretti
  • Kelly Morley
  • Sarah Mutrux
  • Gerald Myers
  • Dr. Joseph and Judy Nasca
  • Jonathan Newhard
  • John Newton
  • Paul Newton
  • Sarah Nielsen
  • Keirsten Nulph
  • William O’Connor
  • Judith Olsen
  • Mary Ostrander
  • Pam Paradee
  • Dean Pelkey
  • Christine Pignona
  • Jamie Pinkham
  • Robert Pitts, MD
  • Sherry Pontbriand
  • David Powell
  • Jane Brooks Zurn
  • Rampersad
  • Peter Rath
  • Lester Ravlin
  • Prescott Reiner
  • Helene R. Richard
  • Darrin Ries
  • Susan Roberts
  • Karyn Rocheleau
  • Carl Rosenquist
  • Gary & Cindy Rutkowski
  • Barb Sargent
  • Sherry Scott
  • Albert and Sally Severy
  • Meagan Shine
  • Frank Short
  • Frank Short
  • Gregory Silvestri
  • David N. Simcoe, DO
  • Heather Skilling
  • Tim Smith
  • Sarah Sterling
  • L. Lowrey Sullivan, MD
  • Thomas Suppan
  • Raymond Sweeny
  • Lynne Tetreault
  • Lindsay Thieken
  • Adam Thompson
  • Lester Thompson
  • Deb Timmerman
  • Jill Torrey
  • Heather Tremblay
  • Madalyn Tulip
  • Rod Vallee
  • Matthew Walker
  • Erin Ward
  • Mark Waterhouse
  • Lisa Anne Weaver
  • Diane Weishaar
  • Marie Anne West
  • Deborah L. Winters
  • Katherine P. Wise
  • Deborah J. Witter
  • Mary Woodhouse, MD

Businesses & Organizations

  • A.N. Deringer, Inc.
  • American Legion Green Mountain Post #1
  • Bellows Free Academy Student Activities
  • Ben & Jerry’s
  • Bernstein Private Wealth Management
  • BerryDunn
  • Brady and Levesque Families
  • Casella Waste Systems, Inc.
  • Community National Bank
  • Community Partners Classic
  • Dickinson & Branon Dental Care
  • Dickinson & Branon Dental Care
  • Fiddlehead Family Dental
  • First Response Labor
  • Florida Research Instruments, Inc
  • Franklin County Industrial Development Corporation
  • Franklin County Quilters Guild
  • Grady’s Golden Goodness Fund
  • Handy Toyota / Handy Chevrolet
  • Hannaford Charitable Foundation
  • Hickok & Boardman Insurance Group
  • Holy Trinity Episcopal Church
  • IBM International Foundation
  • J&L Service Center, Inc.
  • John Leclair Foundation
  • Knights of Columbus (St. Albans Council #297)
  • McCuin Fuels, Inc.
  • Med Associates
  • Missisquoi Valley Union High School Student Activities
  • MRC Mega Realty Center
  • New England Federal Credit Union
  • NFP Property and Casualty Services, Inc.
  • Northwestern Pediatrics
  • People’s United Bank
  • Peoples Trust Company
  • Rotary Club of St. Albans
  • Suncrest Health Care Communities
  • The Tyler Place
  • The WaterWheel Foundation
  • Union Bank
  • Vermont Community Foundation
  • Vermont Precision Tools, Inc.
  • Veterans Valet Service

NMC By The Numbers


Lab Tests Run

Diagnostic Imaging Tests

Specialty Practices Visits

Urgent Care Visits


Primary Care/Peds Visits

Assisting All Of Our Patients 

Northwestern Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Northwestern Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Northwestern Medical Center:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact: Jamie Pinkham

If you believe that Northwestern Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Jamie Pinkham

Northwestern Medical Center

133 Fairfield Street

St. Albans, Vermont 05478

802-524-5911, TTY 800-253-0191


You can file a grievance in person or by mail, or email.

If you need help filing a grievance, Jamie Pinkham is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at U.S. Department of Health and Human Services Office for Civil Rights, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available Here

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